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Wipro Incident Management Analyst Interview Questions and Answers
Wipro Incident Management Analyst Interview Experiences
1 interview found
(1 Question)
- Q1. What priority matrix in incident management
- Ans.
The priority matrix in incident management is a tool used to prioritize incidents based on their impact and urgency.
The priority matrix typically consists of a grid with impact and urgency as the two axes.
Incidents are categorized into different priority levels based on their position in the matrix.
The priority levels can be defined as high, medium, and low, or using numerical values.
The matrix helps incident managemen...
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Incident Management Analyst Interview Questions & Answers
Infosys
divya sharma
posted on 20 Nov 2024
(2 Questions)
- Q1. Diff between backup rollback plan
- Ans.
Backup is a copy of data stored separately for recovery, while rollback plan is a strategy to revert changes in case of issues.
Backup is a duplicate copy of data stored separately from the original data to be used for recovery purposes.
Rollback plan is a strategy or procedure put in place to revert changes made to a system or data in case of issues or errors.
Backups are typically scheduled at regular intervals to ensur...
- Q2. What are the types of problem management
- Ans.
Types of problem management include reactive, proactive, and strategic.
Reactive problem management involves addressing issues after they occur
Proactive problem management focuses on preventing issues from happening
Strategic problem management involves long-term planning and improvement
Examples: Reactive - fixing a server outage, Proactive - implementing regular system updates, Strategic - developing a disaster recovery
Skills evaluated in this interview
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. It was Oct 31st Monday 4PM, every server and application is down and there is a major incident. Bridge is already started and every team is on call, what is the reason for the incident?
- Ans. Tried answering with technical view point, if there was influx in volume in the server which led to a disruption (considering client is from US, as it was 4PM in India). But it was not the right answer that the interviewer was expecting. 2nd try I answer it could be a change that led to this situation, still not sure if this was the right answer. Call was disconnect, saying "Thank you"
Interview Preparation Tips
- ITIL Framework
- Incident management
Aptitude test to examine
Group discussion test
(2 Questions)
- Q1. Technical round
- Q2. One-on- one Round
(3 Questions)
- Q1. One-on-one Round
- Q2. Hr round interview
- Q3. Final round interview
Interview Preparation Tips
Incident Management Analyst Interview Questions & Answers
Accenture
monisha naik
posted on 22 Feb 2024
Selected
I applied via Referral and was interviewed before Feb 2023. There was 1 interview round.
(1 Question)
- Q1. SLA, Service now, Mail monitoring
Bilal Mulani
(2 Questions)
- Q1. How to handle major incidents
- Ans.
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
Quickly assess the situation and prioritize actions based on impact and urgency.
Establish clear communication channels to keep stakeholders informed throughout the incident.
Conduct a thorough investigation to identify root causes and prevent future occurrences.
Implement post-incident reviews to ...
- Q2. Hoe to manage incident
- Ans.
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
Quickly assess the severity and impact of the incident.
Communicate with stakeholders and keep them informed throughout the incident.
Prioritize tasks based on impact and urgency.
Coordinate resources effectively to resolve the incident as quickly as possible.
Conduct a post-incident analysis to identify root
(1 Question)
- Q1. Communication with end users
(2 Questions)
- Q1. Tell me something about yourself
- Q2. Go through your profile
Interview Preparation Tips
(2 Questions)
- Q1. Tell be about your workflow
- Q2. Recent incident handled
(1 Question)
- Q1. Why you want to change job
Interview Preparation Tips
Incident Manager Interview Questions & Answers
Atos Global IT Solutions And Services
Anonymous
posted on 25 Sep 2023
Selected
I applied via Naukri.com and was interviewed before Sep 2022. There were 2 interview rounds.
(5 Questions)
- Q1. Experience, resume questions, work type explanations, area of interest
- Q2. Personal info, hobby
- Q3. Tools which have hands on experience
- Ans.
Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
ServiceNow
JIRA
Remedy
- Q4. NA no more questions
- Q5. Nothing all 🆗 in interview
Interview Preparation Tips
Major Incident Manager Interview Questions & Answers
Capgemini
Haridarshan Gupta
posted on 6 Aug 2022
(3 Questions)
- Q1. Why should I hire you?
- Q2. Why are you looking job change?
- Q3. Tell me about your exp
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