what is sla and its types

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SLA stands for Service Level Agreement, a contract between a service provider and a customer outlining the level of service expected.

SLA is a contract between a service provider and a customer outlining the level of service expected.
There are different types of SLAs such as Customer-based SLA, Service-based SLA, and Multi-level SLA.
Customer-based SLA is tailored to the needs of a specific customer or group of customers.
Service-based SLA defines the level of service for a particular service offered to all customers.
Multi-level SLA is a combination of both customer-based and service-based SLAs.
SLAs typically include metrics such as response time, resolution time, and uptime guarantees.

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