What priority matrix in incident management

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Accepted Answer

The priority matrix in incident management is a tool used to prioritize incidents based on their impact and urgency.

The priority matrix typically consists of a grid with impact and urgency as the two axes.
Incidents are categorized into different priority levels based on their position in the matrix.
The priority levels can be defined as high, medium, and low, or using numerical values.
The matrix helps incident management teams allocate resources and prioritize their response.
For example, an incident with high impact and high urgency would be assigned the highest priority.
Different organizations may have their own variations of the priority matrix.

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