what is itil and lifecycle f incident

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ITIL stands for Information Technology Infrastructure Library. It is a set of best practices for IT service management. Incident lifecycle refers to the stages an incident goes through from detection to resolution.

ITIL is a framework that provides guidelines for IT service management
It helps organizations align their IT services with business needs
The incident lifecycle includes stages like detection, logging, categorization, prioritization, investigation, diagnosis, resolution, and closure
Each stage in the incident lifecycle has specific processes and activities to be followed
ITIL emphasizes the importance of incident management in maintaining service quality and minimizing disruptions

what is itil and lifecycle f incident

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