What is ITSM and why it is used

Question

Accepted Answer

ITSM stands for IT Service Management. It is used to manage and deliver IT services to customers efficiently and effectively.

ITSM is a set of policies, processes, and procedures for managing IT services.
It helps organizations to align IT services with business needs and improve customer satisfaction.
ITSM includes various frameworks such as ITIL, COBIT, and ISO 20000.
It involves incident management, problem management, change management, and service desk management.
ITSM tools are used to automate and streamline IT service delivery processes.
Example: A company uses ITSM to manage its IT infrastructure and provide IT services to its customers.

Popular interview questions of Incident Management Analyst