Cognizant Major Incident Manager Interview Questions, Process, and Tips

Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.

• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more

Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.

• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root

Lifecycle refers to the series of stages through which a product, project, or process passes from its initiation to its completion.

• Lifecycle includes stages such as planning, development, testing, deployment, and maintenance.

• Each stage has its own set of activities, deliverables, and stakeholders.

• Examples of lifecycles include software development lifecycle (SDLC), project management lifecycle, and product lifecycle.

PIR stands for Post Incident Review. It is a process in incident management to analyze and learn from past incidents.

• PIR is conducted after an incident is resolved to evaluate the incident response and identify areas for improvement.

• It involves gathering data, analyzing the incident timeline, identifying root causes, and documenting lessons learned.

• PIR helps in preventing future incidents, improving incident response p...read more