What is problem management and change management?

Question

Accepted Answer

Problem management is the process of identifying and resolving the root cause of recurring incidents. Change management is the process of controlling and implementing changes to IT infrastructure.

Problem management focuses on identifying and resolving the underlying cause of incidents to prevent their recurrence.
Change management focuses on controlling and implementing changes to IT infrastructure in a controlled and systematic manner.
Problem management aims to minimize the impact of incidents and improve the overall stability of IT services.
Change management ensures that changes are properly planned, tested, and implemented to avoid disruptions and minimize risks.
Problem management involves analyzing incident data, identifying trends, and implementing corrective actions.
Change management involves assessing the impact and risks of proposed changes, obtaining approvals, and coordinating implementation.
Example of problem management: Investigating why a server crashes frequently and implementing a permanent fix.
Example of change management: Upgrading the operating system of a server while ensuring minimal downtime and impact on users.

Accepted Answer

Root cause of the problem can be seen by using problem management

If DevOps wants to change anything regarding any incident or anything they should request the owner.

I am newbie. so please correct me if I am wrong

What is problem management and change management?

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