What is the relation between Incident and change?

Question

Accepted Answer

Incidents can trigger changes to prevent future incidents.

Incidents can reveal weaknesses in the system that require changes to prevent future incidents.
Changes can also cause incidents if not properly managed.
Incident and change management processes should be closely integrated.
For example, a major incident caused by a software bug may require a change to the code to prevent it from happening again.
Similarly, a change to a server configuration may cause an incident if not properly tested and implemented.
Effective communication between incident and change management teams is crucial to ensure timely and effective resolution of incidents.

Accepted Answer

Incidents sometimes are waiting on a Problem or Change.

Accepted Answer

Any unplanned interruption in IT services is defined as incident .

Change is planned activity done after approval from business stakeholders

Top Wipro Major Incident Manager interview questions & answers