The priority of an incident depends on several factors.

• Impact on business operations

• Urgency to resolve the incident

• Number of users affected

• Potential financial loss

• Regulatory or legal requirements

• Avail...read more

Based on the issues impact and urgency

Hi Incident priority depend on Impact and urgency.It also depends of number of users affected,what service is affected.

Buisness impact defines the priority of incident... More impact higher priority.