Have you handle most difficult incident? If Is! What is your approach and what is the learning

Question

Accepted Answer

Yes, I have handled difficult incidents. My approach is to gather all available information, prioritize actions, and communicate effectively with stakeholders.

Gather all available information about the incident
Prioritize actions based on impact and urgency
Communicate effectively with stakeholders, including regular updates
Ensure all necessary resources are available to resolve the incident
Conduct a thorough post-incident review to identify areas for improvement
Example: Managed a major outage that impacted multiple systems and required coordination with multiple teams. Prioritized actions based on impact and urgency, communicated effectively with stakeholders, and ensured all necessary resources were available to resolve the incident.

Accepted Answer

yes, my approach and communication effectively with stakeholders including regular update

Have you handle most difficult incident? If Is! What is your approach and what is the learning

Top Microland Major Incident Manager interview questions & answers

Popular interview questions of Major Incident Manager

Top HR questions asked in Microland Major Incident Manager