Senior Service Desk Analyst Interview Questions and Answers

I handle customer workflow process by analyzing their needs, identifying solutions, and providing support throughout the process.

• Understand the customer's requirements and expectations

• Identify the appropriate tools and resources to support the workflow

• Provide ongoing support and communication to ensure smooth workflow

• Troubleshoot any issues that may arise during the process

Basic troubleshooting involves systematic steps to identify and resolve technical issues effectively.

• 1. Identify the problem: Ask the user to describe the issue in detail.

• 2. Check connections: Ensure all cables and connections are secure, e.g., power cables, network cables.

• 3. Restart the device: Often, rebooting can resolve many issues, such as slow performance or unresponsive applications.

• 4. Update software: Ensure that the operating system and applications are up to date to...read more

I am a dedicated and experienced Senior Service Desk Analyst with a passion for providing excellent customer support.

• Over 5 years of experience in IT support roles

• Strong technical skills in troubleshooting hardware and software issues

• Excellent communication and problem-solving abilities

• Proven track record of meeting SLAs and exceeding customer expectations

My expected CTC is negotiable based on the job responsibilities, company benefits, and industry standards.

• My expected CTC is based on my experience, skills, and qualifications.

• I am open to discussing the salary range during the interview process.

• I am looking for a competitive salary package that aligns with my expertise.

• I am also considering other benefits such as healthcare, retirement plans, and professional development opportunities.

An incident is an unplanned event that disrupts normal operations and requires immediate attention to resolve.

• An incident can be a hardware or software failure

• It can also be a security breach or a user error

• Incidents are typically reported through a service desk or help desk system