Artech Infosystems Major Incident Manager Interview Questions and Answers

I will prioritize the incidents based on their impact and urgency and delegate them to the appropriate teams.

• Assess the impact and urgency of each incident in the queue

• Delegate the incidents to the appropriate teams based on their expertise

• Ensure that the teams have all the necessary information to resolve the incidents

• Monitor the progress of each incident and provide support as needed

The time taken to provide a Root Cause Analysis (RCA) varies depending on the complexity of the incident.

• The duration of providing an RCA depends on the incident's complexity, scope, and available data.

• Simple incidents with clear causes may require less time for RCA.

• Complex incidents involving multiple systems or dependencies may take longer to analyze and determine the root cause.

• Availability of relevant data and docu...read more

Responsible and accountable are two different levels of involvement and ownership in a task or project.

• Responsible refers to the person who is assigned to complete a task or achieve a goal.

• Accountable refers to the person who is ultimately answerable for the outcome or results of the task or project.

• Responsibility can be shared among multiple individuals, but accountability rests with a single person.

• Being responsible ...read more