HCL Group Incident Manager Interview Questions and Answers

Q1. Tell me something about yourself
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Q2. Go through your profile
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Communication Test Aptitude Test

Q1. Question related to me and education background to check communication & confidence
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Q1. Related to salary and my expected salary
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Q1. Cloud based questions
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Q2. Azure cloud google acloud
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Q3. Models of cloud
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Models of cloud refer to different types of cloud computing services and deployment models.
• Public cloud: Services are delivered over the internet and shared across multiple organizations (e.g. AWS, Azure)

• Private cloud: Services are maintained on a private network and dedicated to a single organization (e.g. VMware, OpenStack)

• Hybrid cloud: Combination of public and private cloud services to meet specific business needs ...read more
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Q1. Experience, resume questions, work type explanations, area of interest
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Q2. Personal info, hobby
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Q3. Tools which have hands on experience
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Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
• ServiceNow

• JIRA

• Remedy
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Q4. NA no more questions
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Q5. Nothing all 🆗 in interview
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Sections include Verbal and Quant

Need to speak about a general topics like in favour of the topic or vice versa

Q1. Tell me about yourself
Ans. Tell about yourself in a chronological order and the skills, hobbies you have in your day to day life
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Q2. What are the general computer skills you have?
Ans. General in the sense they particularly asked for IP address and networking
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Q1. What Incident/SLA/OLA/KPI/CSF
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Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.
• Incidents are unplanned interruptions or reductions in quality of IT services.

• SLAs (Service Level Agreements) define the level of service expected by the customer.

• OLAs (Operational Level Agreements) define the responsibilities of internal support teams.

• KPIs (Key Performance Indicators) mea...read more
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Q1. Tell me about ur role
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Q2. What are kind of tools you use in ur project
Ans. 
I use a variety of tools in my project including incident management software, communication tools, monitoring tools, and collaboration platforms.
• Incident management software (e.g. ServiceNow, Jira Service Desk)

• Communication tools (e.g. Slack, Microsoft Teams)

• Monitoring tools (e.g. Nagios, SolarWinds)

• Collaboration platforms (e.g. Confluence, SharePoint)
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Q1. Checked the communication skills
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Q1. Tell us something about yourself
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