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HCLTech Incident Manager Interview Questions and Answers

Updated 22 Mar 2025

HCLTech Incident Manager Interview Experiences

5 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. What ITIL frameworks have been implemented in your organization's incident management processes?
  • Ans. 

    Our organization implements ITIL frameworks to enhance incident management efficiency and service quality.

    • Adoption of ITIL v3 and ITIL 4 frameworks to align incident management with best practices.

    • Utilization of the Service Desk as a single point of contact for all incidents.

    • Implementation of a categorization and prioritization system to manage incidents effectively.

    • Regular training sessions for staff on ITIL processes...

  • Answered by AI
  • Q2. What was the recent major incident that occurred in the project?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Cloud based questions
  • Q2. Azure cloud google acloud
  • Q3. Models of cloud
  • Ans. 

    Models of cloud refer to different types of cloud computing services and deployment models.

    • Public cloud: Services are delivered over the internet and shared across multiple organizations (e.g. AWS, Azure)

    • Private cloud: Services are maintained on a private network and dedicated to a single organization (e.g. VMware, OpenStack)

    • Hybrid cloud: Combination of public and private cloud services to meet specific business needs ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for HCLTech Incident Manager interview:
  • situation based
  • Incident management
Interview preparation tips for other job seekers - all interviews are mostly same

Skills evaluated in this interview

Incident Manager Interview Questions Asked at Other Companies

asked in Wipro
Q1. What is the difference between impact and urgency?
Q2. What are Emergency Change and Urgent Change What is known error W ... read more
asked in Wipro
Q3. What is a lifecycle of an incident?
asked in Wipro
Q4. What is defined as severity and priority?
asked in Capita
Q5. What is fcr how many incidents you handled
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. General questions on ITSM
  • Q2. General questions on Service Desk
  • Q3. General questions on Infrastructure
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Easy to solve all the questions.

Round 3 - One-on-one 

(1 Question)

  • Q1. Some basic questions related current technology and computer related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Beleive in yourself and prepare well.

HCLTech interview questions for designations

 Critical Incident Manager

 (3)

 Incident Problem Manager

 (2)

 Major Incident Manager

 (1)

 Incident Management Analyst

 (2)

 Manager

 (7)

 Project Manager

 (35)

 Associate Manager

 (25)

 Deputy Manager

 (17)

I applied via Company Website and was interviewed before Oct 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Life cycle of an incident, few are situation based basically to see your escslation nature & self managing prob without any supervision to own the cust incident like it's your own issue and how you are exp...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm & confident
Sit straight up
Don't lose eye contact
Be loud & clear
Listen carefully let recruiter complete then ans.
Do not appear with thinking I must get this job. Feel like you it's the way this is..if they like you &/confidance while speaking they would hire you only there wouldn't have any other choice.

Interview questions from similar companies

I applied via Referral and was interviewed before Apr 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions on eloqua, email marketing

Interview Preparation Tips

Interview preparation tips for other job seekers - Be comfident while answering

I applied via Approached by Company and was interviewed before May 2021. There were 4 interview rounds.

Round 1 - Coding Test 

Online questions were based on scenarios to write SQL queries. Also got few questions on Python as well for which I had only limited knowledge.

Round 2 - Technical 

(8 Questions)

  • Q1. I'm listing some of the questions here which the interviewers (2 panel resources) asked me regarding Informatica ETL, Oracle DB and I might have missed some of them. What types of indexes are used on Orac...
  • Q2. What happens if Treat source row property as "Update" at session level but at target object "Delete" is checked?
  • Ans. 

    The source row will be treated as an update, but the target object will be deleted.

    • The session level property 'Treat source row as Update' will be applied to the source row.

    • The target object will be deleted regardless of the update status of the source row.

    • This can result in data loss if the source row contains important information.

  • Answered by AI
  • Q3. What are the different types of dimension tables?
  • Ans. 

    Dimension tables are used in data warehousing to provide descriptive information about the data in fact tables.

    • Slowly changing dimensions

    • Junk dimensions

    • Degenerate dimensions

    • Role-playing dimensions

    • Bridge dimensions

  • Answered by AI
  • Q4. What schema type was used in your previous project? And explain why it was used?
  • Ans. 

    We used a relational schema in our previous project as it was suitable for the data structure and allowed for efficient querying.

    • Relational schema was used as it allowed for efficient querying of data

    • The data structure was suitable for a relational schema

    • We were able to easily join tables to retrieve necessary data

    • Examples include using SQL to query a database with multiple tables

    • Normalization was used to reduce data r

  • Answered by AI
  • Q5. Difference between Joiner and Lookup transformations?
  • Ans. 

    Joiner combines data from multiple sources based on a common key, while Lookup retrieves data from a reference table based on a matching key.

    • Joiner is used to combine data from two or more sources based on a common key column.

    • Lookup is used to retrieve data from a reference table based on a matching key column.

    • Joiner can perform inner, outer, left, and right joins, while Lookup can only perform an inner join.

    • Joiner can...

  • Answered by AI
  • Q6. Scenario: I have records in a flat file ending with ; character at the end of each them. How to load these records into DB based on this character? What property will be used in Informatica?
  • Q7. How version control happened in your previous project?
  • Ans. 

    We used Git for version control in our previous project.

    • We created a Git repository for the project.

    • All team members were added as collaborators to the repository.

    • We followed the Git flow branching model.

    • We used pull requests for code review and merging.

    • We used tags to mark important releases.

    • We regularly pushed our changes to the remote repository.

    • We used Git commands like commit, push, pull, merge, and rebase.

    • We used...

  • Answered by AI
  • Q8. Which SCD type you worked on before and explain on that?
  • Ans. 

    I have worked on SCD Type 2 before.

    • SCD Type 2 is used to track historical changes in data.

    • It creates a new record for each change and maintains a history of changes.

    • It includes start and end dates for each record.

    • Example: Tracking changes in employee salary over time.

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. This round was taken by the project manager on a phone call. He asked me few basic fundamental questions related to my skills and the things which I worked on in my previous project. He also told me about ...
Round 4 - HR 

(1 Question)

  • Q1. Just F2F discussion with HR finalising on the compensation structure, learning opportunities and the organisational benefits as an employee.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're an experienced person, be confident about the things which you handled in previous project and be precise on to the point. Don't elaborate too much as the interviewers might build up questions based on that. Be strong in your technical areas of expertise. Expect scenario based questions related to your skills.

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Related to Sever

Interview Preparation Tips

Interview preparation tips for other job seekers - There were 2 Tech round and the interviewer asked me from the JD not from Resume.
We have to be strong in technical.
All the Best for your career

I applied via Naukri.com and was interviewed in Dec 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. They asked about the roles and responsibilities.
  • Q2. Questions related to Adobe campaign, workflow, campaigns , activities

Interview Preparation Tips

Interview preparation tips for other job seekers - It was great interview, they asked me to introduce myself and based on that they asked me questions.

I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Product owner Skills related questions
Round 2 - Technical 

(1 Question)

  • Q1. Product owner questions, domain related questions, regulatory related queries,logical reasoning questions,problem solving ability related questions
Round 3 - HR 

(6 Questions)

  • Q1. What are your salary expectations?
  • Ans. 

    I am open to discussing salary based on the responsibilities and requirements of the role.

    • I am flexible and open to negotiation.

    • I am more interested in the overall compensation package rather than just the salary.

    • I would like to be compensated fairly for my skills and experience.

    • I am confident that we can come to a mutually beneficial agreement.

  • Answered by AI
  • Q2. Why should we hire you?
  • Ans. 

    I have a strong background in consulting and a proven track record of delivering successful projects.

    • I have extensive experience in the consulting industry, having worked with various clients and industries.

    • I have a deep understanding of business processes and can provide valuable insights and recommendations.

    • I am highly analytical and detail-oriented, ensuring thorough analysis and accurate problem-solving.

    • I am an exc...

  • Answered by AI
  • Q3. Why are you looking for a change?
  • Ans. 

    I am looking for a change to expand my skills and experience in a new environment.

    • Seeking new challenges and opportunities

    • Wanting to learn and grow professionally

    • Exploring different industries or sectors

    • Desire for a better work-life balance

    • Relocation or proximity to family

    • Company culture or values misalignment

  • Answered by AI
  • Q4. Where do you see yourself in 5 years?
  • Ans. 

    In 5 years, I see myself as a highly experienced and sought-after consultant, leading successful projects and making a significant impact in the industry.

    • Leading and managing high-profile consulting projects

    • Building strong relationships with clients and delivering exceptional results

    • Continuously expanding my knowledge and expertise in the field

    • Mentoring and developing junior consultants

    • Contributing to thought leadershi

  • Answered by AI
  • Q5. What are your strengths and weaknesses?
  • Ans. 

    My strengths include strong analytical skills, excellent communication, and problem-solving abilities. My weaknesses include being overly critical of my own work and sometimes taking on too much responsibility.

    • Strength: Strong analytical skills

    • Strength: Excellent communication

    • Strength: Problem-solving abilities

    • Weakness: Being overly critical of my own work

    • Weakness: Sometimes taking on too much responsibility

  • Answered by AI
  • Q6. Tell me about yourself.
  • Ans. 

    I am a highly experienced consultant with a strong background in problem-solving and strategic planning.

    • Over 10 years of experience in consulting roles

    • Expertise in developing and implementing effective strategies

    • Proven track record of delivering successful projects

    • Strong analytical and problem-solving skills

    • Excellent communication and interpersonal skills

    • Ability to work well in cross-functional teams

    • Experience in vario...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for LTIMindtree Consultant interview:
  • Product Management
  • Product Development
  • Data engineering
  • Data Analytics
  • Problem Solving
  • Logical reasoning
  • Architecture
  • Advanced Java
  • SQL
Interview preparation tips for other job seekers - Please prepare more on Domain skills and product owner Skills and also architecture level understanding of a project is alway good .
It's good if you have done any domain specific certification or specialization to stand out .

HCLTech Interview FAQs

How many rounds are there in HCLTech Incident Manager interview?
HCLTech interview process usually has 2 rounds. The most common rounds in the HCLTech interview process are Resume Shortlist, One-on-one Round and Aptitude Test.
How to prepare for HCLTech Incident Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HCLTech. The most common topics and skills that interviewers at HCLTech expect are Incident management, ITIL Certified, ITIL, Problem Management and ITIL process.
What are the top questions asked in HCLTech Incident Manager interview?

Some of the top questions asked at the HCLTech Incident Manager interview -

  1. What ITIL frameworks have been implemented in your organization's incident mana...read more
  2. models of cl...read more
  3. Some basic questions related current technology and computer related questio...read more

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HCLTech Incident Manager Interview Process

based on 7 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Join HCLTech Find your spark and discover what drives you forward
HCLTech Incident Manager Salary
based on 209 salaries
₹2.4 L/yr - ₹13.1 L/yr
At par with the average Incident Manager Salary in India
View more details

HCLTech Incident Manager Reviews and Ratings

based on 26 reviews

3.4/5

Rating in categories

2.9

Skill development

3.3

Work-life balance

2.9

Salary

3.8

Job security

3.2

Company culture

2.6

Promotions

2.9

Work satisfaction

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