What are Emergency Change and Urgent Change What is known error What is the incident management lifecycle what contains in the Service operation module Suppose the customer toll-free number got down and then what will be lost for the customer

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Emergency Change and Urgent Change are types of changes that are implemented quickly to resolve an incident or prevent an incident from occurring
Known Error is a problem that has been identified and has a documented root cause and a workaround
Incident Management lifecycle consists of identification, logging, categorization, prioritization, diagnosis, escalation, resolution, and closure of incidents
Service Operation module contains processes related to managing services in operation, such as incident management, problem management, event management, access management, and request fulfillment
If the customer toll-free number goes down, the customer may lose the ability to contact the company for support or assistance

What are Emergency Change and Urgent Change What is known error What is the incident management lifecycle what contains in the Service operation module Suppose the customer toll-free number got down and then what will be lost for the customer

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