HCLTech Incident Manager Interview Questions and Answers

Q1. Tell me something about yourself
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Q2. Go through your profile
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Communication Test Aptitude Test

Q1. Question related to me and education background to check communication & confidence
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Q1. Related to salary and my expected salary
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Q1. Tell be about your workflow
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Q2. Recent incident handled
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Q1. Why you want to change job
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Q1. Tell me about yourself
Ans. Tell about yourself in a chronological order and the skills, hobbies you have in your day to day life
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Q2. What are the general computer skills you have?
Ans. General in the sense they particularly asked for IP address and networking
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Q1. Simple questions related to ITIL basics of IM
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Q2. What is Incident Management
Ans. 
Incident Management is the process of identifying, analyzing, and resolving incidents to minimize their impact on business operations.
• Incident Management involves responding to incidents in a timely manner to restore normal service operation.

• It includes documenting incidents, analyzing root causes, and implementing preventive measures.

• Examples of incidents include system outages, security breaches, and data loss.

• The go...read more
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Q3. What is Change management
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Change management is the process of managing changes to a system or organization in a controlled and systematic manner.
• Involves planning, implementing, and controlling changes to ensure minimal disruption

• Focuses on communication, training, and stakeholder engagement

• Utilizes tools like change control boards and change logs

• Examples include software updates, organizational restructuring, and process improvements
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Q4. Itil structure defines?
Ans. 
ITIL structure defines the best practices for IT service management.
• ITIL stands for Information Technology Infrastructure Library

• It provides a framework for IT service management

• It includes processes such as Incident Management, Problem Management, Change Management, etc.

• Helps organizations align IT services with business needs
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