Upload Button Icon Add office photos

Capita

Compare button icon Compare button icon Compare

Filter interviews by

Capita Incident Manager Interview Questions and Answers

Updated 25 May 2023

Capita Incident Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before May 2022. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Are you looking for a job change
  • Ans. 

    Yes, I am open to exploring new opportunities.

    • I am looking for a role that aligns with my career goals and allows me to utilize my skills and experience.

    • I am interested in learning about the Incident Manager position and the opportunities it offers.

    • I am open to discussing potential job opportunities and seeing if they are a good fit for me.

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What is fcr how many incidents you handled
  • Ans. 

    FCR stands for First Call Resolution. I have handled X number of incidents with a Y% FCR rate.

    • FCR is a metric used to measure the percentage of incidents resolved on the first call or contact.

    • A high FCR rate indicates efficient incident management and customer satisfaction.

    • I have handled X number of incidents with a Y% FCR rate, which demonstrates my ability to quickly and effectively resolve issues.

    • For example, in my ...

  • Answered by AI
  • Q2. What is sla for p3 incident
  • Ans. 

    SLA for P3 incident is typically 24-48 hours.

    • P3 incidents are considered low priority incidents

    • SLA for P3 incidents is usually longer than P1 and P2 incidents

    • SLA for P3 incidents can vary depending on the organization and the severity of the incident

    • Typically, SLA for P3 incidents is around 24-48 hours

    • SLA for P3 incidents may include response time, resolution time, and communication requirements

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Skills evaluated in this interview

Interview questions from similar companies

Interview Questionnaire 

1 Question

  • Q1. Technical experience

Interview Preparation Tips

Round: Test
Experience: Aptitude and reasoning

Interview Questionnaire 

2 Questions

  • Q1. Tell us about your yourself? Requirements of your job?
  • Ans. 

    I am a dedicated and experienced professional with strong leadership skills and a passion for driving team success.

    • Experience in managing teams and achieving targets

    • Strong communication and interpersonal skills

    • Ability to analyze data and make strategic decisions

    • Knowledge of industry trends and best practices

    • Proven track record of problem-solving and conflict resolution

  • Answered by AI
  • Q2. What is the best you can do for us?
  • Ans. 

    I can bring strong leadership skills, strategic thinking, and a proven track record of driving results to the team.

    • Demonstrate my ability to lead and motivate a team towards achieving goals

    • Utilize my strategic thinking to identify opportunities for growth and improvement

    • Leverage my past successes in driving results and exceeding targets

  • Answered by AI

I applied via Naukri.com and was interviewed in Nov 2017. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How much is the length of all India roads
  • Ans. 

    The length of all India roads is approximately 5.5 million kilometers.

    • The total length of all India roads is estimated to be around 5.5 million kilometers.

    • India has one of the largest road networks in the world.

    • The road network in India includes national highways, state highways, district roads, and village roads.

    • The length of national highways alone is over 100,000 kilometers.

    • The road infrastructure plays a crucial ro...

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: Experience

General Tips: Be specific and attentive
Skills: Analytical Skills, Leadership
Duration: <1 week

I applied via Recruitment Consultant

Interview Preparation Tips

General Tips: Had to follow up with HR to remind them that I was interviewed that’s when Hr writes to operations manager to get the feedback.
After multiple follow ups HR gave the offer letter and forgot to delete trail mail.
It was approved by operations manager almost 3 weeks ago
Skills: Communication, Analytical Skills, Leadership, Decision Making Skills
Duration: 1-3 Months

Interview Questionnaire 

3 Questions

  • Q1. Your journey in IBM and most difficult time over there?
  • Ans. 

    I joined IBM as a fresh graduate and faced challenges adapting to the corporate environment.

    • Transitioning from a student to a professional was difficult

    • Learning to navigate the corporate culture and hierarchy was a challenge

    • Managing workload and expectations in a fast-paced environment was tough

    • Dealing with difficult clients or projects tested my problem-solving skills

  • Answered by AI
  • Q2. Your weakness and strength??
  • Ans. 

    My weakness is that I can be overly critical of myself, but my strength is my ability to adapt quickly to new situations.

    • Weakness: tend to be overly critical of myself

    • Strength: ability to adapt quickly to new situations

  • Answered by AI
  • Q3. What if employee is not happy with your management,what will you do to motivate me??

I applied via Recruitment Consultant and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Technical questions on inventory procees

Interview Preparation Tips

Interview preparation tips for other job seekers - As I already worked in inventory team in previous company, was able to answer all technical questions.

I applied via Recruitment Consultant and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Ratio analysis, credit analysis , case study

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be prepare with finance and accounting basics, credit analysis

I applied via Referral and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Related to Accounts Payable, Rules and Principles of Accounts and about your previous job experiences if experienced

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Cool, Don't be nervous,Be confident

I appeared for an interview in Apr 2017.

Interview Preparation Tips

Skills: Accounting, Intercompany, Fixed asset, Reconcilation, Financial Analysis

Capita Interview FAQs

How many rounds are there in Capita Incident Manager interview?
Capita interview process usually has 3 rounds. The most common rounds in the Capita interview process are Resume Shortlist, HR and One-on-one Round.
What are the top questions asked in Capita Incident Manager interview?

Some of the top questions asked at the Capita Incident Manager interview -

  1. What is fcr how many incidents you hand...read more
  2. What is sla for p3 incid...read more

Tell us how to improve this page.

Capita Incident Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

Interview Questions from Similar Companies

TCS Interview Questions
3.7
 • 10.4k Interviews
Infosys Interview Questions
3.6
 • 7.6k Interviews
Wipro Interview Questions
3.7
 • 5.6k Interviews
Cognizant Interview Questions
3.7
 • 5.6k Interviews
Tech Mahindra Interview Questions
3.5
 • 3.8k Interviews
HCLTech Interview Questions
3.5
 • 3.8k Interviews
Genpact Interview Questions
3.8
 • 3.1k Interviews
LTIMindtree Interview Questions
3.8
 • 2.9k Interviews
DXC Technology Interview Questions
3.7
 • 795 Interviews
Mphasis Interview Questions
3.4
 • 791 Interviews
View all
Senior Executive
1.2k salaries
unlock blur

₹1.5 L/yr - ₹6.3 L/yr

Softwaretest Engineer
604 salaries
unlock blur

₹2.2 L/yr - ₹8.5 L/yr

Senior Software Consultant
535 salaries
unlock blur

₹8.8 L/yr - ₹26 L/yr

Customer Service Executive
410 salaries
unlock blur

₹1.5 L/yr - ₹6.7 L/yr

Software Consultant
383 salaries
unlock blur

₹4 L/yr - ₹15.3 L/yr

Explore more salaries
Compare Capita with

Wipro

3.7
Compare

TCS

3.7
Compare

Infosys

3.6
Compare

HCLTech

3.5
Compare
Did you find this page helpful?
Yes No
write
Share an Interview