Capita Incident Manager Interview Questions and Answers

Sections include Verbal and Quant

Need to speak about a general topics like in favour of the topic or vice versa

Q1. Tell me about yourself
Ans. Tell about yourself in a chronological order and the skills, hobbies you have in your day to day life
Answered Anonymously
Add your answer
Q2. What are the general computer skills you have?
Ans. General in the sense they particularly asked for IP address and networking
Answered Anonymously
Add your answer

Q1. What Incident/SLA/OLA/KPI/CSF
Ans. 
Incident/SLA/OLA/KPI/CSF are key performance indicators used to measure and manage the performance of incident management processes.
• Incidents are unplanned interruptions or reductions in quality of IT services.

• SLAs (Service Level Agreements) define the level of service expected by the customer.

• OLAs (Operational Level Agreements) define the responsibilities of internal support teams.

• KPIs (Key Performance Indicators) mea...read more
Answered by AI
Add your answer

Q1. How to handle major incidents
Ans. 
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more
Answered by AI
Add your answer
Q2. Hoe to manage incident
Ans. 
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root
Answered by AI
Add your answer

Q1. Communication with end users
Add your answer

Q1. Experience, resume questions, work type explanations, area of interest
Add your answer
Q2. Personal info, hobby
Add your answer
Q3. Tools which have hands on experience
Ans. 
Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
• ServiceNow

• JIRA

• Remedy
Answered by AI
Add your answer
Q4. NA no more questions
Add your answer
Q5. Nothing all 🆗 in interview
Add your answer

Q1. What is Lifecyle ?
Ans. 
Lifecycle refers to the series of stages through which a product, project, or process passes from its initiation to its completion.
• Lifecycle includes stages such as planning, development, testing, deployment, and maintenance.

• Each stage has its own set of activities, deliverables, and stakeholders.

• Examples of lifecycles include software development lifecycle (SDLC), project management lifecycle, and product lifecycle.
Answered by AI
Add your answer

Easy aptitude test and usually they aren't that strict

There was a topic given and you would have to speak for 2 mins

Q1. Technical analyst would be grilling you here so make sure you are prepared
Add your answer

Q1. Usually HR is cool and normal negotiation will take place
Add your answer