Incident Coordinator Interview Questions and Answers

A Service Level Agreement (SLA) is a contract between a service provider and a customer that defines the level of service expected.

• SLAs specify the agreed upon level of service, such as response time, uptime, and resolution time.

• There are different types of SLAs, including customer-based SLAs, service-based SLAs, and multi-level SLAs.

• Customer-based SLAs are tailored to individual customers and their specific needs.

• Service-based SLAs are standardized across all customers for a...read more

Best practices for handling a bridge call include clear communication, assigning roles, documenting decisions, and following up.

• Ensure clear communication among all participants on the call

• Assign specific roles and responsibilities to team members

• Document all decisions made during the call for future reference

• Follow up on action items and ensure they are completed in a timely manner