What is the difference between impact and urgency?

Question

Accepted Answer

Impact refers to the extent of the consequences caused by an incident, while urgency refers to the time sensitivity of resolving the incident.

Impact is about the severity and extent of the damage caused by an incident.
Urgency is about the time sensitivity and the need for immediate action to resolve the incident.
Impact is measured in terms of the disruption caused to the business or services.
Urgency is measured in terms of the time constraints and the impact on business operations.
For example, a critical system outage may have a high impact as it affects multiple users and services, but if it can be resolved within a few hours, the urgency may be lower.
On the other hand, a minor incident with low impact may require immediate attention due to its urgency, such as a security vulnerability that needs to be patched immediately.

Accepted Answer

Impact is high means how incident affect on business and urgency means how much time client can wait for resolution.

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