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Bank of America Incident Manager Interview Questions and Answers
Bank of America Incident Manager Interview Experiences
2 interviews found
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
(1 Question)
- Q1. What are Emergency Change and Urgent Change What is known error What is the incident management lifecycle what contains in the Service operation module Suppose the customer toll-free number got down and th...
- Ans.
Answers to questions related to Incident Management
Emergency Change and Urgent Change are types of changes that are implemented quickly to resolve an incident or prevent an incident from occurring
Known Error is a problem that has been identified and has a documented root cause and a workaround
Incident Management lifecycle consists of identification, logging, categorization, prioritization, diagnosis, escalation, resolu...
Interview Preparation Tips
Anonymous
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What all stuffs you were performing in ur organisation?
- Q2. How P1 were handled?
- Ans.
P1 incidents were handled with utmost priority and urgency.
P1 incidents were immediately escalated to the appropriate teams and stakeholders.
A dedicated incident response team was formed to address P1 incidents.
Regular updates were provided to stakeholders until the incident was resolved.
Post-incident reviews were conducted to identify areas for improvement.
Examples of P1 incidents include critical system outages and s
Interview Preparation Tips
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I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Explain about yourself
- Q2. Questions based on your resume
- Q3. Analytical questions according to the vaccnay you are applying
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. My job work experience.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Sep 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. What is sales?
- Ans.
Sales is the process of exchanging goods or services for money or other valuable consideration.
Sales involves identifying potential customers and persuading them to buy a product or service.
It includes activities such as prospecting, lead generation, qualifying leads, making sales presentations, negotiating and closing deals.
Sales can be done through various channels such as direct selling, telemarketing, online sales,...
- Q2. Are u good at sales?
- Q3. Can u sale me anything ?
Interview Preparation Tips
I applied via Company Website and was interviewed before May 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Personal details,skills
- Q2. Are you willing to work anywhere
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.
Environmental topic
Based on banking questions
Interview Preparation Tips
- Communication Skills
- Technical
I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.
I have cleared 100 marks aptitude test
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.
(2 Questions)
- Q1. Self introduction and any self topic in Hindi, about company
- Q2. Self introduction and a topic in Hindi
- Ans. Any general topic like about Hyderabad, best friend,about college
Interview Preparation Tips
I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. About yourself and prior academics
Interview Preparation Tips
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