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Bank of America Incident Manager Interview Questions and Answers

Updated 29 Aug 2022

Bank of America Incident Manager Interview Experiences

2 interviews found

I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. What are Emergency Change and Urgent Change What is known error What is the incident management lifecycle what contains in the Service operation module Suppose the customer toll-free number got down and th...
  • Ans. 

    Answers to questions related to Incident Management

    • Emergency Change and Urgent Change are types of changes that are implemented quickly to resolve an incident or prevent an incident from occurring

    • Known Error is a problem that has been identified and has a documented root cause and a workaround

    • Incident Management lifecycle consists of identification, logging, categorization, prioritization, diagnosis, escalation, resolu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always Ready for Scenario-based questions because I have given so many interviews and all asked scenario-based questions.

I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What all stuffs you were performing in ur organisation?
  • Q2. How P1 were handled?
  • Ans. 

    P1 incidents were handled with utmost priority and urgency.

    • P1 incidents were immediately escalated to the appropriate teams and stakeholders.

    • A dedicated incident response team was formed to address P1 incidents.

    • Regular updates were provided to stakeholders until the incident was resolved.

    • Post-incident reviews were conducted to identify areas for improvement.

    • Examples of P1 incidents include critical system outages and s

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and don't fumble

Incident Manager Interview Questions Asked at Other Companies

asked in Wipro
Q1. What is the difference between impact and urgency?
Q2. What are Emergency Change and Urgent Change What is known error W ... read more
asked in Wipro
Q3. What is a lifecycle of an incident?
asked in Wipro
Q4. What is defined as severity and priority?
asked in Capita
Q5. What is fcr how many incidents you handled

Interview questions from similar companies

I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Explain about yourself
  • Q2. Questions based on your resume
  • Q3. Analytical questions according to the vaccnay you are applying

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and let them get convinced that you will be perfect for the job and also always try to initiate the group discussion

I applied via Company Website and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. My job work experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience

I applied via Campus Placement and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. What is sales?
  • Ans. 

    Sales is the process of exchanging goods or services for money or other valuable consideration.

    • Sales involves identifying potential customers and persuading them to buy a product or service.

    • It includes activities such as prospecting, lead generation, qualifying leads, making sales presentations, negotiating and closing deals.

    • Sales can be done through various channels such as direct selling, telemarketing, online sales,...

  • Answered by AI
  • Q2. Are u good at sales?
  • Q3. Can u sale me anything ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Convincing someone for something is sales .

I applied via Company Website and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Personal details,skills
  • Q2. Are you willing to work anywhere

Interview Preparation Tips

Interview preparation tips for other job seekers - The overall experience was good and be greatfull

I applied via Campus Placement and was interviewed before Jan 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Group Discussion 

Environmental topic

Round 3 - Aptitude Test 

Based on banking questions

Interview Preparation Tips

Topics to prepare for ICICI Bank Assistant Manager interview:
  • Communication Skills
  • Technical
Interview preparation tips for other job seekers - Consenrate on every second be positive and don't leave your confidence level Be active every question smile is most important

I applied via Campus Placement and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

I have cleared 100 marks aptitude test

Round 2 - One-on-one 

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , Dressing style , smile on the face, impress interviewer through your answers .

I applied via Walk-in and was interviewed before Jun 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction and any self topic in Hindi, about company
  • Q2. Self introduction and a topic in Hindi
  • Ans. Any general topic like about Hyderabad, best friend,about college
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing much and difficult..be confident and express what you are!!

I applied via Referral and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself and prior academics

Interview Preparation Tips

Interview preparation tips for other job seekers - Never say i can strech always say i can do strech one time in a week

Bank of America Interview FAQs

How many rounds are there in Bank of America Incident Manager interview?
Bank of America interview process usually has 1 rounds. The most common rounds in the Bank of America interview process are Technical.
What are the top questions asked in Bank of America Incident Manager interview?

Some of the top questions asked at the Bank of America Incident Manager interview -

  1. What are Emergency Change and Urgent Change What is known error What is the inc...read more
  2. How P1 were handl...read more

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Bank of America Incident Manager Salary
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₹6.5 L/yr - ₹18 L/yr
61% more than the average Incident Manager Salary in India
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