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Bank of America Incident Manager Interview Questions and Answers
Bank of America Incident Manager Interview Experiences
2 interviews found
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
(1 Question)
- Q1. What are Emergency Change and Urgent Change What is known error What is the incident management lifecycle what contains in the Service operation module Suppose the customer toll-free number got down and th...
- Ans.
Answers to questions related to Incident Management
Emergency Change and Urgent Change are types of changes that are implemented quickly to resolve an incident or prevent an incident from occurring
Known Error is a problem that has been identified and has a documented root cause and a workaround
Incident Management lifecycle consists of identification, logging, categorization, prioritization, diagnosis, escalation, resolu...
Interview Preparation Tips
Anonymous
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What all stuffs you were performing in ur organisation?
- Q2. How P1 were handled?
- Ans.
P1 incidents were handled with utmost priority and urgency.
P1 incidents were immediately escalated to the appropriate teams and stakeholders.
A dedicated incident response team was formed to address P1 incidents.
Regular updates were provided to stakeholders until the incident was resolved.
Post-incident reviews were conducted to identify areas for improvement.
Examples of P1 incidents include critical system outages and s
Interview Preparation Tips
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I applied via Naukri.com and was interviewed in Feb 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I asked abt , job timings, shifts. Location.
Interview Preparation Tips
abt your previous job experience
I applied via Company Website and was interviewed in Dec 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. A.Introduction
- Q2. B.Previous work experience details.
- Q3. Basic terminology of Banking and finance.
Interview Preparation Tips
I applied via Referral and was interviewed in Nov 2020. There were 6 interview rounds.
Interview Questionnaire
3 Questions
- Q1. About my previous job
- Q2. Why we can take you
- Q3. How can you help us to make business
Interview Preparation Tips
I applied via AmbitionBox and was interviewed before Feb 2021. There were 2 interview rounds.
It was good
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Dec 2020. There were 6 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Can you work night shifts
- Q2. Sell 5product in different way.
- Q3. Sales techniques that can kill mind.
- Ans.
Sales techniques that can kill mind are those that manipulate, deceive, or pressure the customer into buying.
Using fear tactics to make the customer feel like they need the product
Lying or exaggerating the benefits of the product
Creating a false sense of urgency to make the customer feel like they need to buy now
Pressuring the customer into buying by not taking no for an answer
Not listening to the customer's needs and ...
- Q4. Can you work pan India,
Interview Preparation Tips
I applied via Company Website and was interviewed before Oct 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Introduction, Previous Organizations, Experience, CTC, Profile, Why should we hire you ? etc
Interview Preparation Tips
I was interviewed in Jul 2021.
Interview Questionnaire
1 Question
- Q1. Salary
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Dec 2018. There were 6 interview rounds.
Interview Preparation Tips
Credit score should be good and clean.
Skills: Communication, Analytical Skills, Leadership, Presentation Skills, Decision Making Skills
Duration: 1-4 weeks
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