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Bank of America Incident Manager Interview Questions and Answers
Bank of America Incident Manager Interview Experiences
2 interviews found
anurag rana
I applied via Naukri.com and was interviewed in Jul 2022. There was 1 interview round.
(1 Question)
- Q1. What are Emergency Change and Urgent Change What is known error What is the incident management lifecycle what contains in the Service operation module Suppose the customer toll-free number got down and th...
- Ans.
Answers to questions related to Incident Management
Emergency Change and Urgent Change are types of changes that are implemented quickly to resolve an incident or prevent an incident from occurring
Known Error is a problem that has been identified and has a documented root cause and a workaround
Incident Management lifecycle consists of identification, logging, categorization, prioritization, diagnosis, escalation, resolu...
Interview Preparation Tips
Anonymous
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. What all stuffs you were performing in ur organisation?
- Q2. How P1 were handled?
- Ans.
P1 incidents were handled with utmost priority and urgency.
P1 incidents were immediately escalated to the appropriate teams and stakeholders.
A dedicated incident response team was formed to address P1 incidents.
Regular updates were provided to stakeholders until the incident was resolved.
Post-incident reviews were conducted to identify areas for improvement.
Examples of P1 incidents include critical system outages and s
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I applied via Company Website and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
I applied via Company Website and was interviewed in Sep 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self introduction
Interview Preparation Tips
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