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TCS Incident Management Analyst Interview Questions and Answers
TCS Incident Management Analyst Interview Experiences
3 interviews found
Anonymous
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. It was Oct 31st Monday 4PM, every server and application is down and there is a major incident. Bridge is already started and every team is on call, what is the reason for the incident?
- Ans. Tried answering with technical view point, if there was influx in volume in the server which led to a disruption (considering client is from US, as it was 4PM in India). But it was not the right answer that the interviewer was expecting. 2nd try I answer it could be a change that led to this situation, still not sure if this was the right answer. Call was disconnect, saying "Thank you"
Interview Preparation Tips
- ITIL Framework
- Incident management
I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Are you comfortable to work from office.
- Q2. Will you be able to relocate.
(2 Questions)
- Q1. What is ITIL framework
- Ans.
ITIL framework is a set of best practices for IT service management.
ITIL stands for Information Technology Infrastructure Library
It provides guidelines for aligning IT services with the needs of the business
It consists of five core publications covering various aspects of IT service management
Examples of ITIL processes include Incident Management, Change Management, and Problem Management
- Q2. How to calculate VOC
- Ans.
VOC can be calculated by dividing the number of complaints by the total number of customers and multiplying by 100.
Calculate the total number of complaints received.
Calculate the total number of customers served.
Divide the number of complaints by the total number of customers.
Multiply the result by 100 to get the VOC percentage.
Interview Preparation Tips
Skills evaluated in this interview
Gokul Krishna
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Every question related to ITIL foundation.
- Q2. Learn ITSM skills.
- Q3. Desktop Support Questions
- Q4. Windows Applications
Interview Preparation Tips
- Incident management
- Desktop Support
- ITIL process
Interview is neither easy nor hard.
Stick to the basics.
What people are saying about TCS
Interview questions from similar companies
I applied via Campus Placement
Interview Questionnaire
3 Questions
- Q1. What is your final year project?what technology did i used for it?Basic oops concepts.
- Ans.
My final year project was on developing a web-based inventory management system using Java and MySQL.
Developed using Java and MySQL
Web-based inventory management system
Implemented basic OOPs concepts
Used MVC architecture for better code organization
Included features like user authentication, product management, and order tracking
- Q2. What did you do in lockdown?
- Q3. Tell me something about yourself.
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Resume based questions
- Q2. Basics with application
I applied via Campus Placement and was interviewed in Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. 1. Projects and internships done in detail. 2. Object oriented programming characteristics 3. Differences between private, public and protected classes.
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Nov 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Basic coding questions
Interview Preparation Tips
I applied via Company Website and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Tell me the Architecture of a Flipflop.
- Ans.
A flip-flop is a digital circuit that can store one bit of information. It has two stable states and is used for memory storage and data transfer.
Flip-flops are made up of logic gates, such as NAND or NOR gates.
They have two stable states: SET and RESET.
The SET state is when the output is high and the RESET state is when the output is low.
Flip-flops can be edge-triggered or level-triggered.
Examples of flip-flops includ
- Q2. Give me a real life example that says you are flexible.
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. All the questions are like basic questions , what matters more is your communication and you confidence along with the way that you answer their questions...!
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Accounting related
- Q2. Advance excel
- Q3. Personal
Interview Preparation Tips
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TCS Incident Management Analyst Interview Process
based on 3 interviews
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based on 7 reviews
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