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TCS Incident Management Analyst Interview Questions and Answers
TCS Incident Management Analyst Interview Experiences
3 interviews found
Anonymous
I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. It was Oct 31st Monday 4PM, every server and application is down and there is a major incident. Bridge is already started and every team is on call, what is the reason for the incident?
- Ans. Tried answering with technical view point, if there was influx in volume in the server which led to a disruption (considering client is from US, as it was 4PM in India). But it was not the right answer that the interviewer was expecting. 2nd try I answer it could be a change that led to this situation, still not sure if this was the right answer. Call was disconnect, saying "Thank you"
Interview Preparation Tips
- ITIL Framework
- Incident management
I applied via Naukri.com and was interviewed in Oct 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Are you comfortable to work from office.
- Q2. Will you be able to relocate.
(2 Questions)
- Q1. What is ITIL framework
- Ans.
ITIL framework is a set of best practices for IT service management.
ITIL stands for Information Technology Infrastructure Library
It provides guidelines for aligning IT services with the needs of the business
It consists of five core publications covering various aspects of IT service management
Examples of ITIL processes include Incident Management, Change Management, and Problem Management
- Q2. How to calculate VOC
- Ans.
VOC can be calculated by dividing the number of complaints by the total number of customers and multiplying by 100.
Calculate the total number of complaints received.
Calculate the total number of customers served.
Divide the number of complaints by the total number of customers.
Multiply the result by 100 to get the VOC percentage.
Interview Preparation Tips
Skills evaluated in this interview
Gokul Krishna
Selected
I applied via Approached by Company and was interviewed before Sep 2022. There were 2 interview rounds.
(4 Questions)
- Q1. Every question related to ITIL foundation.
- Q2. Learn ITSM skills.
- Q3. Desktop Support Questions
- Q4. Windows Applications
Interview Preparation Tips
- Incident management
- Desktop Support
- ITIL process
Interview is neither easy nor hard.
Stick to the basics.
What people are saying about TCS
Interview questions from similar companies
Interview Questionnaire
1 Question
- Q1. Related to my subject
Interview Questionnaire
3 Questions
- Q1. Core Java basics questions.
- Q2. Algorithms related to arrays.
- Q3. SQL basics questions.
Interview Questionnaire
1 Question
- Q1. Oops concepts
Interview Preparation Tips
I applied via Recruitment Consultant
Interview Questionnaire
1 Question
- Q1. Questions relating to the process, general knowledge..etc
Interview Preparation Tips
Please always ensure to be prepared on job related topics and resume should be like that you are eligible for the position.
All the best for all candidates attending interviews.
I appeared for an interview in Dec 2021.
Coding test
Analyst questions
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Apr 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Polymorphism and project detail
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Jul 2021. There were 3 interview rounds.
In Aptitude test questions were from Quantitative ,Verbal Reasoning and there were some pseudo questions on C Java
(1 Question)
- Q1. Interviewer will ask u about DSA and OOPS concepts
(1 Question)
- Q1. Questions were easy like Tell me about yourself and what are your greatest strength and weakness
Interview Preparation Tips
- Java
- DSA
- DBMS
- C
Try to learn Core java that would be enough
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TCS Incident Management Analyst Interview Process
based on 3 interviews
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