Accenture Incident Management Analyst Interview Questions and Answers

Q1. It was Oct 31st Monday 4PM, every server and application is down and there is a major incident. Bridge is already started and every team is on call, what is the reason for the incident?
Ans. Tried answering with technical view point, if there was influx in volume in the server which led to a disruption (considering client is from US, as it was 4PM in India). But it was not the right answer that the interviewer was expecting. 2nd try I answer it could be a change that led to this situation, still not sure if this was the right answer. Call was disconnect, saying "Thank you"
Answered Anonymously
Add your answer

Aptitude test to examine

Group discussion test

Q1. Technical round
Add your answer
Q2. One-on- one Round
Add your answer

Q1. One-on-one Round
Add your answer
Q2. Hr round interview
Add your answer
Q3. Final round interview
Add your answer

Q1. What priority matrix in incident management
Ans. 
The priority matrix in incident management is a tool used to prioritize incidents based on their impact and urgency.
• The priority matrix typically consists of a grid with impact and urgency as the two axes.

• Incidents are categorized into different priority levels based on their position in the matrix.

• The priority levels can be defined as high, medium, and low, or using numerical values.

• The matrix helps incident managemen...read more
Answered by AI
Add your answer

Q1. How to handle major incidents
Ans. 
Handling major incidents involves quick response, effective communication, thorough investigation, and continuous improvement.
• Quickly assess the situation and prioritize actions based on impact and urgency.

• Establish clear communication channels to keep stakeholders informed throughout the incident.

• Conduct a thorough investigation to identify root causes and prevent future occurrences.

• Implement post-incident reviews to ...read more
Answered by AI
Add your answer
Q2. Hoe to manage incident
Ans. 
Managing incidents involves timely response, communication, prioritization, resolution, and post-incident analysis.
• Quickly assess the severity and impact of the incident.

• Communicate with stakeholders and keep them informed throughout the incident.

• Prioritize tasks based on impact and urgency.

• Coordinate resources effectively to resolve the incident as quickly as possible.

• Conduct a post-incident analysis to identify root
Answered by AI
Add your answer

Q1. Communication with end users
Add your answer

Q1. Tell me something about yourself
Add your answer
Q2. Go through your profile
Add your answer

Q1. Tell be about your workflow
Add your answer
Q2. Recent incident handled
Add your answer

Q1. Why you want to change job
View 1 more amswer

Q1. Experience, resume questions, work type explanations, area of interest
Add your answer
Q2. Personal info, hobby
Add your answer
Q3. Tools which have hands on experience
Ans. 
Some tools I have hands-on experience with include ServiceNow, JIRA, and Remedy.
• ServiceNow

• JIRA

• Remedy
Answered by AI
Add your answer
Q4. NA no more questions
Add your answer
Q5. Nothing all 🆗 in interview
Add your answer

Q1. Why should I hire you?
Add your answer
Q2. Why are you looking job change?
Add your answer
Q3. Tell me about your exp
Add your answer