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FiveS Digital
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I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.
I handle customers with empathy, active listening, and problem-solving skills.
Listen actively to understand the customer's issue
Show empathy and understanding towards the customer's situation
Provide clear and concise solutions to their problems
Follow up to ensure the issue is resolved to their satisfaction
I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.
Ai based test for language
I applied via Approached by Company and was interviewed in Mar 2022. There were 4 interview rounds.
To improve customer experience, we will focus on personalization, communication, and convenience.
Implement a loyalty program to reward frequent customers
Train staff to actively listen to customer feedback and address concerns
Offer multiple channels for communication, such as phone, email, and social media
Provide convenient options like online ordering and curbside pickup
Regularly gather and analyze customer data to ide
FiveS Digital interview questions for popular designations
I applied via Instahyre and was interviewed before Apr 2023. There was 1 interview round.
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for the inconvenience caused, even if it's not your fault
Offer solutions to resolve the issue and make the customer happy
Follow up with the customer to ensure their satisfaction
Get interview-ready with Top FiveS Digital Interview Questions
I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.
Bangalore is a vibrant city known for its pleasant weather, IT industry, and diverse culture.
Bangalore is also known as the Silicon Valley of India due to its thriving IT industry.
The city is famous for its pleasant weather throughout the year.
Bangalore is a melting pot of cultures, with people from all over India living and working here.
The city is home to numerous parks, museums, and historical landmarks.
Kannada is t...
I applied via Approached by Company and was interviewed in Sep 2021. There was 1 interview round.
Quality is meeting or exceeding customer expectations. KRA for QA Lead is to ensure quality standards are met and improved.
Quality is the degree of excellence of a product or service
KRA for QA Lead is to ensure quality standards are met and improved
QA Lead should establish quality metrics and monitor them regularly
QA Lead should identify areas of improvement and implement corrective actions
QA Lead should ensure complia
The 7 QC tools are a set of techniques used for quality control and improvement.
The tools are: Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.
They are used to identify and solve quality problems in a systematic way.
The tools help to analyze data, identify root causes of problems, and monitor process performance.
For example, a Pareto chart can be used to ide...
CQ (Conversion Quality) & FE% (First Engagement Percentage) can be calculated by dividing the number of successful conversions or engagements by the total number of attempts.
CQ = Successful Conversions / Total Attempts
FE% = Successful First Engagements / Total Attempts
Successful Conversions and First Engagements can be defined based on the specific goals of the campaign or project.
The number of reports and analysis required on a daily, weekly, and monthly basis depends on the specific needs of the company and the role of the Lead Quality Specialist.
The Lead Quality Specialist should work with their team and management to determine the necessary reports and analysis
The frequency of reports and analysis may vary depending on the urgency of the information needed
Examples of reports and analysis may...
Customer Experience is the overall perception a customer has of a company based on interactions and touchpoints with the brand.
If customer experience is getting reduced, identify the root cause through customer feedback and data analysis.
Develop an action plan to address the issues and improve the customer experience.
Implement the action plan and monitor the impact on customer satisfaction scores.
Continuously gather fe...
QA bandwidth & ratios refer to the capacity of the QA team to handle tasks and the proportion of QA resources allocated to each project.
QA bandwidth is the amount of work that the QA team can handle at a given time.
QA ratios refer to the proportion of QA resources allocated to each project.
To manage QA wise banding scores, it is important to prioritize tasks based on their impact on the project and allocate resources a...
BQM is Business Quality Management and TNI is Training Needs Identification. Both are conducted fortnightly in parallel.
BQM is a process of ensuring that business operations meet quality standards.
TNI is a process of identifying training needs of employees.
Both BQM and TNI are conducted fortnightly.
They are conducted in parallel to ensure that quality standards are met and employees are trained accordingly.
Examples of ...
I applied via Walk-in and was interviewed in Feb 2022. There were 3 interview rounds.
I applied via Company Website and was interviewed in Mar 2022. There were 2 interview rounds.
I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.
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The duration of FiveS Digital interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 27 interviews
Interview experience
based on 378 reviews
Rating in categories
Customer Care Executive
209
salaries
| â‚ą0.7 L/yr - â‚ą3 L/yr |
Team Lead
64
salaries
| â‚ą1.5 L/yr - â‚ą4.5 L/yr |
Customer Support Executive
61
salaries
| â‚ą1 L/yr - â‚ą4 L/yr |
Quality Analyst
51
salaries
| â‚ą1 L/yr - â‚ą3.6 L/yr |
Customer Service Executive
36
salaries
| â‚ą0.9 L/yr - â‚ą5.5 L/yr |
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