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FiveS Digital Interview Questions, Process, and Tips

Updated 29 Jan 2025

Top FiveS Digital Interview Questions and Answers

View all 16 questions

FiveS Digital Interview Experiences

Popular Designations

25 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Communication test
Round 3 - Technical 

(2 Questions)

  • Q1. How do you handle the customers
  • Ans. 

    I handle customers with empathy, active listening, and problem-solving skills.

    • Listen actively to understand the customer's issue

    • Show empathy and understanding towards the customer's situation

    • Provide clear and concise solutions to their problems

    • Follow up to ensure the issue is resolved to their satisfaction

  • Answered by AI
  • Q2. Be polite in every situation and try to explain

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be real at interview and don't hesitate

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (20)
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Q2. Your salary expectation & what kind of experience do you hold in bpo sector

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best for your interview my advice is to go prepared with the BPO process

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (20)
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Ai based test for language

Round 2 - HR 

(1 Question)

  • Q1. Basic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Anybody can crack

Customer Service Executive Interview Questions asked at other Companies

Q1. How u deal to the customer if he get non veg food instead of veg food ?
View answer (34)

I applied via Approached by Company and was interviewed in Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Work experience which the candidate have
  • Q2. Suitable operation interview timings
Round 3 - One-on-one 

(2 Questions)

  • Q1. What was job role in the last company
  • Q2. Situation based questions
Round 4 - One-on-one 

(2 Questions)

  • Q1. Situation based questions by client
  • Q2. Customer experience improvement plan
  • Ans. 

    To improve customer experience, we will focus on personalization, communication, and convenience.

    • Implement a loyalty program to reward frequent customers

    • Train staff to actively listen to customer feedback and address concerns

    • Offer multiple channels for communication, such as phone, email, and social media

    • Provide convenient options like online ordering and curbside pickup

    • Regularly gather and analyze customer data to ide

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - We need be very positive whenever giving the answer of situation based questions

Assistant Manager Interview Questions asked at other Companies

Q1. You are Handling cash operations then how you manage operations with sales ?
View answer (86)

FiveS Digital interview questions for popular designations

 Customer Support Executive

 (5)

 Customer Care Executive

 (4)

 Assistant Manager

 (2)

 Agent

 (1)

 Backend Developer

 (1)

 Caller

 (1)

 Content Writer

 (1)

 CSO

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Instahyre and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Why should I hire you
  • Q2. Introduce yourself
  • Q3. How to handle angry customer
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, follow up

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and show understanding

    • Apologize for the inconvenience caused, even if it's not your fault

    • Offer solutions to resolve the issue and make the customer happy

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell me anything

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (20)

Get interview-ready with Top FiveS Digital Interview Questions

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself?
  • Q2. Tell me about the city in any random language like English, Hindi or kannada
  • Ans. 

    Bangalore is a vibrant city known for its pleasant weather, IT industry, and diverse culture.

    • Bangalore is also known as the Silicon Valley of India due to its thriving IT industry.

    • The city is famous for its pleasant weather throughout the year.

    • Bangalore is a melting pot of cultures, with people from all over India living and working here.

    • The city is home to numerous parks, museums, and historical landmarks.

    • Kannada is t...

  • Answered by AI
Round 3 - Versant Round 

(2 Questions)

  • Q1. An automated sound AI recites some English sentences and you need to repeat after that and show you're listening and understanding skills in English
  • Q2. Repeat as i Say
Round 4 - Client Interview 

(1 Question)

  • Q1. Interview with the client in operation of the company and checks you're verbal and written skills that's it.

Interview Preparation Tips

Interview preparation tips for other job seekers - It is all about the basic things u need to focus on for this interview.

Customer Support Executive Interview Questions asked at other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
View answer (20)

I applied via Approached by Company and was interviewed in Sep 2021. There was 1 interview round.

Round 1 - One-on-one 

(10 Questions)

  • Q1. Tell me about your self & Qualification.?
  • Q2. What is Quality & KRA for QA Lead.?
  • Ans. 

    Quality is meeting or exceeding customer expectations. KRA for QA Lead is to ensure quality standards are met and improved.

    • Quality is the degree of excellence of a product or service

    • KRA for QA Lead is to ensure quality standards are met and improved

    • QA Lead should establish quality metrics and monitor them regularly

    • QA Lead should identify areas of improvement and implement corrective actions

    • QA Lead should ensure complia

  • Answered by AI
  • Q3. What is 7 QC's tools, what is requirements of these tools.?
  • Ans. 

    The 7 QC tools are a set of techniques used for quality control and improvement.

    • The tools are: Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.

    • They are used to identify and solve quality problems in a systematic way.

    • The tools help to analyze data, identify root causes of problems, and monitor process performance.

    • For example, a Pareto chart can be used to ide...

  • Answered by AI
  • Q4. How to calculate the CQ & FE%.?
  • Ans. 

    CQ (Conversion Quality) & FE% (First Engagement Percentage) can be calculated by dividing the number of successful conversions or engagements by the total number of attempts.

    • CQ = Successful Conversions / Total Attempts

    • FE% = Successful First Engagements / Total Attempts

    • Successful Conversions and First Engagements can be defined based on the specific goals of the campaign or project.

  • Answered by AI
  • Q5. What is soft skills, how to improve it in the process.?
  • Q6. How many reports & Analysis required on daily, weekly & monthly MTD basis.?
  • Ans. 

    The number of reports and analysis required on a daily, weekly, and monthly basis depends on the specific needs of the company and the role of the Lead Quality Specialist.

    • The Lead Quality Specialist should work with their team and management to determine the necessary reports and analysis

    • The frequency of reports and analysis may vary depending on the urgency of the information needed

    • Examples of reports and analysis may...

  • Answered by AI
  • Q7. What is Customer Experience and if getting reduced according to proceed targets then what will be the action plan & growth the achive the desired scores.?
  • Ans. 

    Customer Experience is the overall perception a customer has of a company based on interactions and touchpoints with the brand.

    • If customer experience is getting reduced, identify the root cause through customer feedback and data analysis.

    • Develop an action plan to address the issues and improve the customer experience.

    • Implement the action plan and monitor the impact on customer satisfaction scores.

    • Continuously gather fe...

  • Answered by AI
  • Q8. What is QA bandwidth & ratios, how to manage the QA wise banding scores.?
  • Ans. 

    QA bandwidth & ratios refer to the capacity of the QA team to handle tasks and the proportion of QA resources allocated to each project.

    • QA bandwidth is the amount of work that the QA team can handle at a given time.

    • QA ratios refer to the proportion of QA resources allocated to each project.

    • To manage QA wise banding scores, it is important to prioritize tasks based on their impact on the project and allocate resources a...

  • Answered by AI
  • Q9. What is TNI & Team management.?
  • Q10. What is the BQM & parallel TNI fortnightly.?
  • Ans. 

    BQM is Business Quality Management and TNI is Training Needs Identification. Both are conducted fortnightly in parallel.

    • BQM is a process of ensuring that business operations meet quality standards.

    • TNI is a process of identifying training needs of employees.

    • Both BQM and TNI are conducted fortnightly.

    • They are conducted in parallel to ensure that quality standards are met and employees are trained accordingly.

    • Examples of ...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for FiveS Digital Lead Quality Specialist interview:
  • 7 QA Tools management
Interview preparation tips for other job seekers - Need to confidant while giving answers of interview questions.

Your confidance level will decide your selection.

Skills evaluated in this interview

Top FiveS Digital Lead Quality Specialist Interview Questions and Answers

Q1. What is Customer Experience and if getting reduced according to proceed targets then what will be the action plan & growth the achive the desired scores.?
View answer (1)

Lead Quality Specialist Interview Questions asked at other Companies

Q1. What is Customer Experience and if getting reduced according to proceed targets then what will be the action plan & growth the achive the desired scores.?
View answer (1)

I applied via Walk-in and was interviewed in Feb 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About self, educational qualifications, prior work experience.
Round 3 - One-on-one 

(1 Question)

  • Q1. It is a client round for whichever process the hiring is for.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient, bold and confident. Always wear a smile on the face.

Customer Care Executive Interview Questions asked at other Companies

Q1. What would you do if you win 1billion dollar lottey?
View answer (39)

I applied via Company Website and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Be truthful in your resume. It is very easy to catch false or lies during the interview by asking basic questions.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Experience and about bpo Terminology

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and cleared what you say. Should know all logic which applies in real time operations field

Assistant Manager Interview Questions asked at other Companies

Q1. You are Handling cash operations then how you manage operations with sales ?
View answer (87)

Caller Interview Questions & Answers

user image SHIVAM RATHORE 217

posted on 25 Jun 2022

I applied via Walk-in and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. About you self? How much have you studied?

Interview Preparation Tips

Interview preparation tips for other job seekers - This company is very nice company. And I will work very hard for this company. I will complete all the measures of the company on time.

Caller Interview Questions asked at other Companies

Q1. How to receive customer while talking
View answer (1)

FiveS Digital Interview FAQs

How many rounds are there in FiveS Digital interview?
FiveS Digital interview process usually has 2-3 rounds. The most common rounds in the FiveS Digital interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for FiveS Digital interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at FiveS Digital. The most common topics and skills that interviewers at FiveS Digital expect are CSAT, Process Training, Call Quality, Customer Service and Feedback.
What are the top questions asked in FiveS Digital interview?

Some of the top questions asked at the FiveS Digital interview -

  1. What is Customer Experience and if getting reduced according to proceed targets...read more
  2. What is Quality & KRA for QA Lea...read more
  3. What is QA bandwidth & ratios, how to manage the QA wise banding score...read more
How long is the FiveS Digital interview process?

The duration of FiveS Digital interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

FiveS Digital Interview Process

based on 27 interviews

Interview experience

4.2
  
Good
View more

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FiveS Digital Reviews and Ratings

based on 378 reviews

3.3/5

Rating in categories

3.3

Skill development

3.2

Work-life balance

2.9

Salary

3.0

Job security

3.2

Company culture

2.9

Promotions

3.2

Work satisfaction

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