Caller Interview Questions and Answers

Maintain eye contact, listen actively, and use positive body language to receive customers while talking.

• Maintain eye contact to show interest and attentiveness

• Listen actively to understand the customer's needs and concerns

• Use positive body language such as nodding and smiling to show engagement

• Avoid interrupting the customer and let them finish speaking before responding

• Repeat key points back to the customer to show understanding and clarify any misunderstandings