Lead Quality Specialist Interview Questions and Answers

Customer Experience is the overall perception a customer has of a company based on interactions and touchpoints with the brand.

• If customer experience is getting reduced, identify the root cause through customer feedback and data analysis.

• Develop an action plan to address the issues and improve the customer experience.

• Implement the action plan and monitor the impact on customer satisfaction scores.

• Continuously gather feedback and make necessary adjustments to maintain or impro...read more

QA bandwidth & ratios refer to the capacity of the QA team to handle tasks and the proportion of QA resources allocated to each project.

• QA bandwidth is the amount of work that the QA team can handle at a given time.

• QA ratios refer to the proportion of QA resources allocated to each project.

• To manage QA wise banding scores, it is important to prioritize tasks based on their impact on the project and allocate resources accordingly.

• Regularly reviewing and adjusting the QA bandwi...read more

Quality is meeting or exceeding customer expectations. KRA for QA Lead is to ensure quality standards are met and improved.

• Quality is the degree of excellence of a product or service

• KRA for QA Lead is to ensure quality standards are met and improved

• QA Lead should establish quality metrics and monitor them regularly

• QA Lead should identify areas of improvement and implement corrective actions

• QA Lead should ensure compliance with industry standards and regulations

The 7 QC tools are a set of techniques used for quality control and improvement.

• The tools are: Pareto chart, cause-and-effect diagram, check sheet, control chart, histogram, scatter diagram, and flowchart.

• They are used to identify and solve quality problems in a systematic way.

• The tools help to analyze data, identify root causes of problems, and monitor process performance.

• For example, a Pareto chart can be used to identify the most common causes of defects, while a control c...read more

BQM is Business Quality Management and TNI is Training Needs Identification. Both are conducted fortnightly in parallel.

• BQM is a process of ensuring that business operations meet quality standards.

• TNI is a process of identifying training needs of employees.

• Both BQM and TNI are conducted fortnightly.

• They are conducted in parallel to ensure that quality standards are met and employees are trained accordingly.

• Examples of BQM activities include quality audits, process reviews, an...read more