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Firstsource Solutions

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based on 4.4k Reviews

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Firstsource Solutions Contact Center Executive Interview Questions and Answers

Updated 25 Feb 2021

Firstsource Solutions Contact Center Executive Interview Experiences

1 interview found

Contact Center Executive Interview Questions & Answers

user image Anonymous

posted on 25 Feb 2021

I applied via Recruitment Consultant and was interviewed before Feb 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. English to hindi conversation,
    • Add your answer
  • Q2. Hindi ginti
    • Add your answer
  • Q3. General knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Become already wigh hindi to english translation,numbers knowladge

Top trending discussions

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Interview Tips & Stories
2w
honestword
·
ex -
Oxane Partners
Disappointing Interview Experience with D.E. Shaw
I recently interviewed with D.E. Shaw, and it turned out to be one of the most draining experiences I’ve had. The interviewer’s approach felt unnecessarily harsh and dismissive, which made the entire process uncomfortable. At multiple points, the interviewer asked me to drop off the call, even when I tried asking basic questions about the designation, job description, and other details. After the interview, I found myself sitting there for a few minutes, trying to process what just happened. It left me questioning the overall tone and professionalism of the interview. Definitely not the experience I was expecting from such a well-known firm.
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Interview questions from similar companies

Contact Center Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 9 Jul 2021

I applied via Company Website and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you understand about contact center associate.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be honest with your answers .

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Bunny Kalra

posted on 8 Apr 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Why do you want to work here
    • Add your answer
  • Q2. Tell me something about your self
    • Add your answer
  • Q3. What was your job role and key responsibilities in your previous organisation
    • Add your answer
Round 2 - Aptitude Test 

Versant round on laptop

Round 3 - One-on-one 

(3 Questions)

  • Q1. Video call with team leader in nectar process
    • Add your answer
  • Q2. Checking thought process
    • Add your answer
  • Q3. Asking will you take leaves in upcoming time
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident give versant round in a very quiet place don't get confused,

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 5 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Tell me something about your yesterday schedule
    • Add your answer
  • Q3. Tell me about your last birthday celebration
    • Add your answer

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 26 Feb 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. What is empathy and sympathy?
  • Ans. 

    Empathy is the ability to understand and share the feelings of another, while sympathy is feeling compassion, sorrow, or pity for the hardships that another person encounters.

    • Empathy involves putting yourself in someone else's shoes and truly understanding their emotions.

    • Sympathy is feeling sorry for someone's situation without necessarily understanding or experiencing their emotions.

    • Empathy is more about connecting wi...

    • Answered by AI
    Add your answer
  • Q3. Where do you see yourself after 5 year?
    • Add your answer
  • Q4. How will you handle aggressive customer?
  • Ans. 

    I will remain calm, listen actively, empathize with the customer, and work towards finding a solution.

    • Remain calm and composed

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's situation

    • Avoid escalating the situation by maintaining a professional tone

    • Offer solutions or escalate to a supervisor if necessary

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Concentrix Corporation Contact Center Associate interview:
  • Women
  • Social Media
  • Travel
Interview preparation tips for other job seekers - Just be confident

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 25 Feb 2022

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself Your academics Work experience
    • Add your answer
Round 2 - HR 

(4 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. Why are you looking for a change?
    • Add your answer
  • Q4. What are your strengths and weaknesses?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be good in communication and mostly will be the shifts job

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 10 Apr 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About work experience
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Manager round about experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and you will easly crack the interview

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 18 Aug 2021

Interview Questionnaire 

2 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Be confident in whatever you speak
    • Add your answer

Contact Center Executive Interview Questions & Answers

Concentrix Corporation user image Anonymous

posted on 9 Jul 2021

I applied via Company Website and was interviewed before Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What do you understand about contact center associate.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and be honest with your answers .

Contact Center Associate Interview Questions & Answers

Concentrix Corporation user image shivam arora

posted on 8 Mar 2022

I applied via Naukri.com and was interviewed before Mar 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Just paragraph writing

Round 3 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Where do you see yourself in 5 years?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Kindly focus on the manager round
More about working at Firstsource Solutions

Firstsource Solutions Interview FAQs

What are the top questions asked in Firstsource Solutions Contact Center Executive interview?

Some of the top questions asked at the Firstsource Solutions Contact Center Executive interview -

  1. English to hindi conversati...read more
  2. General knowle...read more
  3. Hindi gi...read more

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