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DigiTech Call System

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2.9

based on 162 Reviews

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DigiTech Call System Customer Service Executive Interview Questions and Answers

Updated 17 Oct 2022

DigiTech Call System Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 17 Oct 2022

I applied via Walk-in and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me your yesterday Routine.
    • Add your answer
  • Q3. Why you want to join BPO
    • Add your answer
  • Q4. How you handle a angry customer?
  • Ans. 

    I listen to their concerns, empathize with them, apologize for the inconvenience, and offer a solution.

    • Listen actively to their complaints without interrupting them

    • Empathize with their situation and show understanding

    • Apologize for the inconvenience caused

    • Offer a solution to their problem and follow up to ensure their satisfaction

    • Stay calm and professional throughout the interaction

    • Answered by AI
    Add your answer
  • Q5. What was your experience in last company?
    • Add your answer
  • Q6. What was your roles and responsebilities in your last Company?
    • Add your answer
  • Q7. Tell me about you gala day.
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself?
    • Add your answer
  • Q2. They are asking your field related question.
    • Add your answer

Interview Preparation Tips

Topics to prepare for DigiTech Call System Customer Service Executive interview:
  • Good Communication skills
  • Hr questions
Interview preparation tips for other job seekers - Please prepare you HR round questions. They were asking majorly Basic question like tell me about yourself, your yesterday routine, etc. First Interview is very basic interview. You can crack easily. If you have good Communication skills you can crack all rounds.

Best of luck.

Top trending discussions

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Interview Tips & Stories
2w
an operations executive
Job Market Seems to Be Opening Up Again!
I've been getting more interview calls recently, and after months of silence., it’s a relief! Things are looking better out there. Keep building your skills and applying, guys. Patience does pay off! For context: I have about 5 years of experience in the IT field, currently working as a security analyst (contract role) for the past 6 months. I've been applying for analyst roles at junior/mid-level positions open to hybrid and remote setups. Certifications I’ve done so far include CEH, CCNA, AWS Practitioner, and Splunk Essentials. What’s been your experience with job hunting lately? Let’s help each other out!
Got a question about DigiTech Call System?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 18 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Referral and was interviewed in May 2024. There were 4 interview rounds.

Round 1 - Group Discussion 

Self introduction of candidate

Round 2 - Aptitude Test 

Conducting exam for candidates

Round 3 - Assignment 

Conducting exam for candidates

Round 4 - Technical 

(2 Questions)

  • Q1. Speak about customer service
    • Add your answer
  • Q2. What do you know about bpo
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

    • It is a cost-effective way for companies to focus on their core competencies while delegating other tasks to specialized ser...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a brave

Customer Service Executive Interview Questions & Answers

Omega Healthcare user image Anonymous

posted on 13 Dec 2023

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Telling about myself
    • Add your answer
Round 3 - versant test 

(1 Question)

  • Q1. Test will be for grammar listening check online
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Few questions about my background.
    • Add your answer
Round 5 - Behavioral 

(1 Question)

  • Q1. In manager round they will explain the work time and salary that's it.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview rounds it's easy just clear the versant we have to score 50 minimum and good communication is mandatory.

Customer Service Executive Interview Questions & Answers

TaskUs user image Anonymous

posted on 10 Apr 2024

Interview experience
5
Excellent
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Told about your experience
    • Add your answer
  • Q3. 1 year experiencein bpo
    • Add your answer
Round 2 - Assignment 

About your knowledge

Customer Service Executive Interview Questions & Answers

Quess user image John D

posted on 3 Jan 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Customer Service Executive Interview Questions & Answers

HGS user image S.Merbilin Shaj

posted on 25 Jun 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Little bit tough ...and after they announced the aptitude results

Round 2 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Previous work experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

Foundever user image Anonymous

posted on 12 May 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Group Discussion 

About social media &women empowerment
About today's generation

Round 3 - One-on-one 

(5 Questions)

  • Q1. About your self
    • Add your answer
  • Q2. Why you choose this company
  • Ans. 

    I chose this company because of its excellent reputation in customer service and its commitment to employee growth and development.

    • The company has a strong track record of providing exceptional customer service, which aligns with my passion for helping others.

    • I was impressed by the company's focus on employee growth and development, as they offer various training and advancement opportunities.

    • The positive reviews and f...

    • Answered by AI
    Add your answer
  • Q3. Salary expectation
    • Add your answer
  • Q4. About customer care
    • Add your answer
  • Q5. About sales representative
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while on interview time make sure give ur best asp

Customer Service Executive Interview Questions & Answers

Firstsource Solutions user image Anonymous

posted on 15 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-

I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Speak about yourself
    • Add your answer
  • Q2. Intention to take leave in the next 6 months
    • Add your answer

Customer Service Executive Interview Questions & Answers

WNS user image kotivada nani rajesh

posted on 2 Jan 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Why did you left your previous job
  • Ans. 

    I left my previous job due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities in my previous role

    • Seeking a new challenge and professional development

    • Desire for a change in work environment

    • Exploring better career prospects

    • Answered by AI
    Add your answer
  • Q2. What was your expectations
  • Ans. 

    I expected a challenging and rewarding role where I could utilize my customer service skills to provide excellent support to customers.

    • I expected to work in a fast-paced environment where I could handle customer inquiries and resolve issues effectively.

    • I expected to have opportunities for professional growth and development in the customer service field.

    • I expected to work as part of a team and collaborate with colleagu...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please speak loudly and confidentally so that interviewer will get to know how confident you are

Customer Service Executive Interview Questions & Answers

iEnergizer user image Anonymous

posted on 30 Aug 2021

I applied via Walk-in and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1-tell me something about your self? 2.why do you want join BPO. 3.define your last day, 4.why do you applied for BPO
    • Add your answer
  • Q2. Please when you go anywhere to interview, first clear about role and responsibilities, get knowledge from Google about role,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was non-technical, if you want get job in MNC company, first read about company or role and responsibilities, and why do you want this job
More about working at DigiTech Call System
  • HQ - noida, uttar pradesh, india
  • BPO

DigiTech Call System Interview FAQs

How many rounds are there in DigiTech Call System Customer Service Executive interview?
DigiTech Call System interview process usually has 3 rounds. The most common rounds in the DigiTech Call System interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for DigiTech Call System Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at DigiTech Call System. The most common topics and skills that interviewers at DigiTech Call System expect are Communication Skills, Customer Handling, Customer Service, Inbound Process and Solving Queries.
What are the top questions asked in DigiTech Call System Customer Service Executive interview?

Some of the top questions asked at the DigiTech Call System Customer Service Executive interview -

  1. How you handle a angry custom...read more
  2. They are asking your field related questi...read more

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DigiTech Call System Customer Service Executive Salary
based on 30 salaries
₹1.4 L/yr - ₹3 L/yr
33% less than the average Customer Service Executive Salary in India
View more details

DigiTech Call System Customer Service Executive Reviews and Ratings

based on 8 reviews

2.9/5

Rating in categories

3.3

Skill development

2.8

Work-life balance

2.5

Salary

2.9

Job security

2.7

Company culture

2.6

Promotions

2.6

Work satisfaction

Explore 8 Reviews and Ratings
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