Dabur Customer Service Executive Interview Questions and Answers

The BCG matrix is a strategic planning tool used to analyze a company's portfolio of products or business units.

• Developed by the Boston Consulting Group (BCG)

• It categorizes products/business units into four quadrants based on market growth rate and market share

• Quadrants: Stars, Cash Cows, Question Marks, and Dogs

• Helps in resource allocation and strategic decision-making

• Example: Apple's iPhone as a Star, iPod as a Cash ...read more

Market segmentation is the process of dividing a broad target market into smaller, more specific groups based on common characteristics.

• Market segmentation helps businesses identify and target specific customer groups.

• It involves analyzing factors such as demographics, psychographics, and behavior to create segments.

• Segments can be based on age, gender, income, interests, location, etc.

• By understanding the needs and pr...read more

My strengths include strong communication skills, adaptability, and problem-solving abilities.

• Strong communication skills: I am able to effectively convey information and ideas to others.

• Adaptability: I am able to quickly adjust to new situations and environments.

• Problem-solving abilities: I am skilled at analyzing complex problems and finding creative solutions.

One of my weaknesses is that I tend to be overly critical of my own work.

• I have a tendency to be a perfectionist and spend too much time on tasks

• I struggle with delegating tasks to others

• I can be overly self-critical and have difficulty accepting praise or recognition

I am a dedicated and passionate individual with a strong work ethic and a proven track record of success.

• I have consistently achieved top grades in my academic studies, showcasing my commitment to excellence.

• I have completed multiple internships in the past where I received glowing feedback from supervisors for my hard work and dedication.

• I am actively involved in extracurricular activities such as volunteering and lea...read more

ITC is a leading conglomerate with diverse business operations and a strong focus on sustainability.

• ITC has a strong presence in multiple industries such as FMCG, hospitality, paperboards, and packaging.

• The company has a reputation for innovation and sustainability, with initiatives such as e-Choupal and the ITC Green Centre.

• ITC's commitment to social responsibility and community development aligns with my personal val...read more

I prefer the stability and resources of an established company.

• I value the security and benefits that come with working for an established company.

• I enjoy being part of a team and working towards a common goal.

• I appreciate the opportunity to learn from experienced managers and mentors.

• I believe that an established company provides more opportunities for career growth and advancement.

• I am excited about the potential to ...read more