Credence Resource Management Customer Support Executive Interview Questions and Answers for Experienced

BPO stands for Business Process Outsourcing. It involves contracting a third-party service provider to handle specific business processes.

• BPO companies provide services such as customer support, technical support, data entry, and back-office operations.

• The main goal of BPO is to reduce costs and improve efficiency by outsourcing non-core business processes.

• BPO is commonly used in industries such as finance, healthcare,...read more

Customer support executives are responsible for providing assistance and resolving customer queries and issues.

• Responding to customer inquiries via phone, email, or chat

• Providing information about products and services

• Resolving customer complaints and issues

• Maintaining customer records and updating databases

• Collaborating with other departments to ensure customer satisfaction

• Upselling and cross-selling products and serv...read more

My decision-making skills are strong and effective.

• I have the ability to analyze situations and gather relevant information before making a decision.

• I consider the potential outcomes and consequences of each decision.

• I am able to prioritize tasks and make decisions in a timely manner.

• I am open to seeking input and advice from others when necessary.

• I am confident in my ability to make decisions independently.

• Example: In...read more

I will prioritize tasks based on urgency and importance, delegate when necessary, and use time management techniques.

• Prioritize tasks based on urgency and importance

• Delegate tasks when necessary

• Use time management techniques such as creating to-do lists and setting deadlines

• Stay organized and focused on one task at a time