Conneqt Business Solutions Sales Agent Interview Questions and Answers

Every test is so easy for me and easily clear one by one ..there is nothing like hard ..during interview

There will not provide any kind of assessment and joining procedure is very dirty and slow ..they are not taking any kind of joining procedure after selection of candidate and they are only provide LOI nd they didn't provide any kind of joining offer later ..within a week
Every candidate had to wait for a months

Q1. If you wont to provide work of employee then why are not provide joining on same date or within a week Why r not provide any joining releted date on time i'm waiting for 2 months after interview but they ...read more
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Q2. Why are they not provide any kind of information after selection of agents ?
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Q1. Tell me about your background
Ans. 
I have a strong background in customer service, with experience in handling inquiries, resolving issues, and providing exceptional support.
• Worked as a customer service representative for 3 years at XYZ Company

• Managed a high volume of customer inquiries via phone, email, and chat

• Resolved customer issues efficiently and effectively to ensure customer satisfaction

• Received positive feedback from customers for my excellent
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Q2. Tell me how your background matches this job
Ans. 
My background in customer service and communication skills make me a strong match for this job.
• I have X years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I have a strong ability to communicate effectively with customers and colleagues

• I am proficient in using CRM systems and other customer service tools
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Q3. How did you handle a difficult customer?
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Q4. Quality or Quantity?
Ans. 
Quality is more important than quantity in customer service.
• Focus on providing high-quality service to ensure customer satisfaction and loyalty

• Quality service leads to positive customer experiences and word-of-mouth referrals

• Quality service can help differentiate your company from competitors

• Examples: Resolving customer issues effectively, personalized interactions, timely responses
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Q1. Tell me about your background (in italian)
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Q2. Role play between customer and agent of a post office (in italian)
Ans. 
Role play between a customer and a post office agent in Italian
• Customer: Buongiorno, vorrei spedire questa lettera in Francia.

• Agent: Certamente, posso aiutarla. Quanto pesa la lettera?

• Customer: Pesa circa 50 grammi.

• Agent: Perfetto, la spedizione standard impiegherà circa una settimana. Desidera aggiungere un servizio di tracciamento?

• Customer: Sì, vorrei tracciare la spedizione. Quanto costa in totale?

• Agent: Il costo to...read more
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General aptitude test

Q1. Why do you wanna start your career in bpo?
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Q1. Job roles and responsibilities of last job
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Q2. What is your strengths and weaknesses
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Q1. Tell me about yourself
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Q1. Why the call center industry?
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Q1. Online assessment on phone
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Q1. Tell me about yourself
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Talk about any particular topic

Q1. Voice and fluency test on computer
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Q1. Q1.. Tell me about yourself? Q2. What was your last job and what you learned from the role you were carrying out? Q3. What you did last day? Tell in details
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There were some common reasoning MCQs for checking presence of mind and quick decision making.

Q1. Q1. Tell me about yourself? Q2. Why you want to work with us? Q3. What is your favorite hobby and why? Q4. Why you like to play cricket and who's your idle in cricket? And why? Q5. Tell us about your ...read more
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Q2. Are you comfortable with rotational shifts?
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Q3. Are you ok with calling and chat process
Ans. 
Yes, I am comfortable with both calling and chat processes.
• I have experience in customer service roles that involve calling and chatting with clients.

• I am proficient in communication skills and can adapt to different communication channels.

• I am comfortable using chat platforms and phone systems for communication.

• I understand the importance of clear and effective communication in customer interactions.
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Q4. When you will join?
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