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Concentrix Corporation Chat Advisor Interview Questions and Answers

Updated 10 Oct 2024

Concentrix Corporation Chat Advisor Interview Experiences

3 interviews found

Chat Advisor Interview Questions & Answers

user image sachin singh

posted on 10 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced Chat Advisor with a passion for helping customers find solutions to their problems.

    • Experienced in providing customer support through chat platforms

    • Skilled in problem-solving and conflict resolution

    • Strong communication skills and ability to multitask effectively

  • Answered by AI
  • Q2. Why you want to join the organization
  • Ans. 

    I am passionate about helping others and believe in the mission of the organization.

    • Passionate about helping others

    • Believe in the organization's mission

    • Excited about the opportunity to make a positive impact

  • Answered by AI

Chat Advisor Interview Questions & Answers

user image Nilesh Kumar Sah

posted on 18 Jun 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Assignment 

You have been given an random topic and you have to write on them

Round 2 - Versant 

(5 Questions)

  • Q1. You have to type 2 lines as you seen in the screen
  • Q2. Fill in the blanks
  • Q3. Write an mail on random topic.
  • Ans. 

    Email discussing the benefits of remote work

    • Remote work allows for increased flexibility and work-life balance

    • Reduces commuting time and costs

    • Enables access to a wider talent pool

    • Can lead to higher productivity and employee satisfaction

    • Challenges include communication and collaboration barriers

  • Answered by AI
  • Q4. Hear and write test.
  • Q5. Hear a story and than make it in your own language
Round 3 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Why do you want this job

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident and make sure you communication skill should be good.

Chat Advisor Interview Questions Asked at Other Companies

asked in Mphasis
Q1. What is CSAT and how it is calculated? Are you okay for 24/7 shif ... read more
Q2. Write an mail on random topic.

Chat Advisor Interview Questions & Answers

user image Anonymous

posted on 19 Nov 2020

I applied via Recruitment Consultant and was interviewed before Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me something about your previous organization?
  • Q2. Tell me about your achievements

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and polite

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. What was your experience during the one-on-one round with the manager?
  • Ans. 

    The one-on-one round with the manager was insightful and engaging.

    • Discussed my previous experience in customer support

    • Answered situational questions on handling difficult customers

    • Received feedback on communication skills and problem-solving abilities

  • Answered by AI
  • Q2. Basically check communication
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About previous company
  • Q2. How much package that I am expecting

Interview Preparation Tips

Interview preparation tips for other job seekers - Thank you for wasting my entire day for the interview. This company make me wait for almost 10 hours in the office for 3 rounds of interview and they said I got selected and even discussed about the job role and about package as well I accepted every norm of the company but at the end after manager round which I performed well they said I can leave for the day coz I am not selected this is ridiculous and if any candidate who is attending a walk in please carry food and power banks for you mobiles it is must
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your work profile, this was the only question asked to me in the HR Round.
  • Ans. I worked with Concentrix for over 2 years and the process I worked for was Macy's where I used to handle international customer queries through email and chat. It was a non- voice process and whatever queries related to our products that are listed on the website or their order status or any escalation for that matter, we used to handle them and try to finish in the first interaction itself.
  • Answered Anonymously
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself and tell me about your last trip experience about wherever you had visited.
  • Q2. Asked how much comfortable can I be doing this job offered.

Interview Preparation Tips

Interview preparation tips for other job seekers - I would like to give just this advice that just be yourself and say whatever you would like to describe and just please do not stop while addressing your answer and there's no pint getting rejected because what they wanted from us for the customer service advisor position is that we must be good in doing communication. That's it. Have a great day ahead and best of luck.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction and past experience
  • Q2. Past experience and mock call

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't keep any hopes of growth if you are not of chatu behaviour.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. First round was assesment
  • Q2. Communication (chat)
Round 3 - Assignment 

The question given by them are very interesting. And HR department is pretty awesome.

Round 4 - Other 

(1 Question)

  • Q1. Waiting for operational round

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be cool and more interactive. And there should be genuine answers given by us
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Self introduction work experience
Round 2 - One-on-one 

(4 Questions)

  • Q1. How I will manage my job and study.
  • Q2. Why I left my previous organization?
  • Q3. What are my hobbies?
  • Q4. When I Travelled last time?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Previous experience related
  • Q2. What was the roll
  • Ans. 

    The role of a Chat Support Executive involves providing assistance and resolving customer queries through online chat platforms.

    • Providing timely and accurate responses to customer inquiries

    • Resolving customer complaints and issues

    • Offering product or service information

    • Maintaining a positive and professional attitude

    • Escalating complex issues to higher levels of support

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Self introduction
Round 3 - Client Interview 

(1 Question)

  • Q1. About experience and confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Good environment but no salary hike

Concentrix Corporation Interview FAQs

How many rounds are there in Concentrix Corporation Chat Advisor interview?
Concentrix Corporation interview process usually has 2 rounds. The most common rounds in the Concentrix Corporation interview process are Assignment, HR and One-on-one Round.
What are the top questions asked in Concentrix Corporation Chat Advisor interview?

Some of the top questions asked at the Concentrix Corporation Chat Advisor interview -

  1. Write an mail on random top...read more
  2. You have to type 2 lines as you seen in the scr...read more
  3. Hear a story and than make it in your own langu...read more

Tell us how to improve this page.

Concentrix Corporation Chat Advisor Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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Concentrix Corporation Chat Advisor Salary
based on 104 salaries
₹1.4 L/yr - ₹4.5 L/yr
19% more than the average Chat Advisor Salary in India
View more details

Concentrix Corporation Chat Advisor Reviews and Ratings

based on 34 reviews

3.0/5

Rating in categories

2.8

Skill development

3.0

Work-life balance

2.5

Salary

3.5

Job security

3.4

Company culture

2.1

Promotions

2.8

Work satisfaction

Explore 34 Reviews and Ratings
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