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Chat Advisor Interview Questions and Answers

Updated 18 Jun 2024

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Q1. What is CSAT and how it is calculated? Are you okay for 24/7 shift? How you will make customer happy?

Ans.

CSAT is a customer satisfaction metric used to measure how happy customers are with a product or service.

  • CSAT is calculated by asking customers to rate their satisfaction on a scale of 1-5 or 1-10.

  • To calculate CSAT, divide the number of satisfied customers by the total number of customers surveyed and multiply by 100.

  • I am okay for 24/7 shift and will make customers happy by actively listening to their concerns, providing timely and accurate solutions, and going above and beyo...read more

Q2. Write an mail on random topic.

Ans.

Email discussing the benefits of remote work

  • Remote work allows for increased flexibility and work-life balance

  • Reduces commuting time and costs

  • Enables access to a wider talent pool

  • Can lead to higher productivity and employee satisfaction

  • Challenges include communication and collaboration barriers

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