Chat Advisor Interview Questions and Answers

CSAT is a customer satisfaction metric used to measure how happy customers are with a product or service.

• CSAT is calculated by asking customers to rate their satisfaction on a scale of 1-5 or 1-10.

• To calculate CSAT, divide the number of satisfied customers by the total number of customers surveyed and multiply by 100.

• I am okay for 24/7 shift and will make customers happy by actively listening to their concerns, providing timely and accurate solutions, and going above and beyo...read more

Email discussing the benefits of remote work

• Remote work allows for increased flexibility and work-life balance

• Reduces commuting time and costs

• Enables access to a wider talent pool

• Can lead to higher productivity and employee satisfaction

• Challenges include communication and collaboration barriers