What is CSAT and how it is calculated? Are you okay for 24/7 shift? How you will make customer happy?

Question

Accepted Answer

CSAT is a customer satisfaction metric used to measure how happy customers are with a product or service.

CSAT is calculated by asking customers to rate their satisfaction on a scale of 1-5 or 1-10.
To calculate CSAT, divide the number of satisfied customers by the total number of customers surveyed and multiply by 100.
I am okay for 24/7 shift and will make customers happy by actively listening to their concerns, providing timely and accurate solutions, and going above and beyond to exceed their expectations.
Examples of ways to make customers happy include offering personalized solutions, showing empathy, and following up to ensure their issue has been resolved.

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