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Mphasis
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I applied via Referral and was interviewed before Jul 2020. There were 5 interview rounds.
CSAT is a customer satisfaction metric used to measure how happy customers are with a product or service.
CSAT is calculated by asking customers to rate their satisfaction on a scale of 1-5 or 1-10.
To calculate CSAT, divide the number of satisfied customers by the total number of customers surveyed and multiply by 100.
I am okay for 24/7 shift and will make customers happy by actively listening to their concerns, providi...
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posted on 29 Jul 2024
I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.
Experience in handling customer queries and providing solutions through chat support
Strong communication skills and ability to multitask effectively
Familiarity with CRM systems and troubleshooting technical issues
Ability to work well under pressure and meet targets
Passion for delivering excell
I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.
Handled customer inquiries via phone, email, and chat
Provided technical support for software and hardware issues
Resolved customer complaints and issues in a timely manner
I am a dedicated and experienced financial advisor with a passion for helping clients achieve their financial goals.
Over 10 years of experience in financial planning and investment management
Strong track record of successfully guiding clients through complex financial decisions
Expertise in retirement planning, tax strategies, and risk management
Client-focused approach with a commitment to building long-term relationshi...
posted on 19 Nov 2023
I applied via Walk-in and was interviewed in Oct 2023. There were 4 interview rounds.
Writing on one topic, they wanted to check your English grammar knowledge.
posted on 3 Jul 2022
I applied via Naukri.com
General questions related to Amazon
Some voice n typing test
I applied via Walk-in and was interviewed before May 2021. There was 1 interview round.
In my last company, the challenge I faced was managing a high volume of client requests while also meeting strict deadlines.
Handling a large number of client requests
Meeting tight deadlines
Maintaining quality of work
Prioritizing tasks effectively
Improving time management skills
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