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Mphasis

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3.4

based on 7.9k Reviews

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Mphasis Chat Advisor Interview Questions and Answers

Updated 3 Jul 2021

Mphasis Chat Advisor Interview Experiences

1 interview found

Chat Advisor Interview Questions & Answers

user image Anonymous

posted on 3 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is CSAT and how it is calculated? Are you okay for 24/7 shift? How you will make customer happy?
  • Ans. 

    CSAT is a customer satisfaction metric used to measure how happy customers are with a product or service.

    • CSAT is calculated by asking customers to rate their satisfaction on a scale of 1-5 or 1-10.

    • To calculate CSAT, divide the number of satisfied customers by the total number of customers surveyed and multiply by 100.

    • I am okay for 24/7 shift and will make customers happy by actively listening to their concerns, providi...

    • Answered by AI
    Add your answer
  • Q2. Have you work before Chat Advisor?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - CSAT is the rating given by customer after closing chat. Try to find out what the customer query is and what are the options available to resolving it. Also used Empathy and Sympathy words always.

Top trending discussions

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Engineering - Software & QA
1w (edited)
unsurpassedalbert
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works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Chat Support Executive Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 29 Jul 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and customer-oriented professional with experience in providing chat support for various products and services.

    • Experience in handling customer queries and providing solutions through chat support

    • Strong communication skills and ability to multitask effectively

    • Familiarity with CRM systems and troubleshooting technical issues

    • Ability to work well under pressure and meet targets

    • Passion for delivering excell

    • Answered by AI
    Add your answer
  • Q2. Previous company role and responsibilities
  • Ans. 

    I was a Customer Service Representative at XYZ Corp, handling customer inquiries and providing technical support.

    • Handled customer inquiries via phone, email, and chat

    • Provided technical support for software and hardware issues

    • Resolved customer complaints and issues in a timely manner

    • Answered by AI
    Add your answer

Senior Advisor Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 3 Jul 2022

I applied via Naukri.com

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Abt me they asked me
    • Add your answer
Round 3 - Aptitude Test 

General questions related to Amazon

Round 4 - Assignment 

Some voice n typing test

Round 5 - HR 

(1 Question)

  • Q1. Abt me nly they asked me
    • Add your answer
Round 6 - One-on-one 

(1 Question)

  • Q1. With operation teams
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just b confident and be obedient to ur higher level

Financial Advisor Interview Questions & Answers

NTT Data user image Deepak Gaur

posted on 27 May 2022

I applied via Walk-in and was interviewed before May 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What was the chalalnce you have faced in your last company and how you over come with that.
  • Ans. 

    In my last company, the challenge I faced was managing a high volume of client requests while also meeting strict deadlines.

    • Handling a large number of client requests

    • Meeting tight deadlines

    • Maintaining quality of work

    • Prioritizing tasks effectively

    • Improving time management skills

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for NTT Data Financial Advisor interview:
  • IFRS
Interview preparation tips for other job seekers - Always say what you know and if you don't know accept it.
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