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Mphasis Chat Advisor Interview Questions and Answers

Updated 3 Jul 2021

Mphasis Chat Advisor Interview Experiences

1 interview found

Chat Advisor Interview Questions & Answers

user image Anonymous

posted on 3 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is CSAT and how it is calculated? Are you okay for 24/7 shift? How you will make customer happy?
  • Ans. 

    CSAT is a customer satisfaction metric used to measure how happy customers are with a product or service.

    • CSAT is calculated by asking customers to rate their satisfaction on a scale of 1-5 or 1-10.

    • To calculate CSAT, divide the number of satisfied customers by the total number of customers surveyed and multiply by 100.

    • I am okay for 24/7 shift and will make customers happy by actively listening to their concerns, providi...

  • Answered by AI
  • Q2. Have you work before Chat Advisor?

Interview Preparation Tips

Interview preparation tips for other job seekers - CSAT is the rating given by customer after closing chat. Try to find out what the customer query is and what are the options available to resolving it. Also used Empathy and Sympathy words always.

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I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions

I applied via Newspaper Ad and was interviewed before Jun 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Cover the basic questions regarding the programming language.

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a really good experience working in TCS

I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Feb 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best, TCS is not tough to get into. But getting good project is a main cookie to be cracked.

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing . Prepare well for interview on .Net technology stack

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Resume skills matters a lot don't fill resume the technologies you don't even aware of

I applied via Walk-in and was interviewed before Sep 2021. There were 4 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best guys. It's very is to crack the interview in TCS
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