Cognizant Non Voice Customer Service Executive Interview Questions and Answers for Freshers

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I want to give assignment test

Q1. HR round want to give
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Q2. All about my self including my family background and so on
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Q3. In hr round all about my self and qualification background also
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Q1. All about resume and include my self also
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Q2. It's depends on hr what's they will also me
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Q3. It's depends on hr what's they will ask me
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Q1. What is the main theme of company
Ans. 
The main theme of the company is to provide excellent customer service through voice processes.
• Focus on delivering exceptional customer support

• Utilize voice processes to effectively communicate with customers

• Ensure customer satisfaction through prompt and accurate responses

• Maintain a professional and friendly tone while interacting with customers

• Adhere to company policies and procedures in all customer interactions
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Q2. What are the results of company
Ans. 
The company has achieved positive results in terms of revenue growth, customer satisfaction, and market share.
• Revenue growth: The company has consistently increased its revenue over the past few years.

• Customer satisfaction: The company has received positive feedback from customers and has a high customer retention rate.

• Market share: The company has gained a larger market share compared to its competitors.

• Example: The c...read more
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Q3. What is the beautiful think of company
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Q1. Tell me about your self Answer :- Good morning sir or madam Thank you this great opportunity to introduce my self. I am Tollala swathi. I am from kancharapalem, Visakhapatnam. I...read more
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Any topic

Any type of question

Q1. Any type of asked the question
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Q1. One on one round will be added
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30 questions are given in the exam

Q1. What is your family background?
Ans. 
My family background is diverse and multicultural, with members from different professions and backgrounds.
• My family consists of individuals from various professions such as doctors, engineers, teachers, and entrepreneurs.

• We come from different cultural backgrounds, including Indian, Chinese, and American.

• We value education and have a strong emphasis on continuous learning and personal growth.

• Family gatherings are alwa...read more
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Q2. Where do you see yourself in 5 years?
Ans. 
In 5 years, I see myself as a team leader in the non-voice customer service department, utilizing my skills and experience to drive customer satisfaction and contribute to the growth of the company.
• Advancing to a leadership role within the non-voice customer service department

• Utilizing my skills and experience to drive customer satisfaction

• Contributing to the growth and success of the company

• Continuing to learn and dev...read more
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Q3. Tell me about yourself.
Ans. 
I am a dedicated and experienced Non Voice Customer Service Associate with a strong background in providing exceptional customer service.
• I have worked in the customer service industry for 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

• I have excellent communication and problem-solving skills.

• I am proficient in using various customer service software and too...read more
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Q4. How much salary u can expect
Ans. 
The salary for a Non Voice Customer Service Associate can vary depending on factors such as experience, location, and company policies.
• The salary range for a Non Voice Customer Service Associate can be between $25,000 to $40,000 per year.

• Experience plays a significant role in determining the salary. Those with more experience may command higher salaries.

• Location can also impact the salary. Salaries tend to be higher in...read more
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Q1. What u expected for your company
Ans. 
I expect the company to provide a supportive and inclusive work environment, opportunities for growth and development, and a strong focus on customer satisfaction.
• Supportive and inclusive work environment

• Opportunities for growth and development

• Strong focus on customer satisfaction
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1 assignment are given

Q1. Technical in not important
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Q1. How Can You Introduce Yourself...
Ans. 
I am a highly motivated and detail-oriented individual with excellent communication skills.
• Start by stating your name and current position or educational background.

• Highlight your key skills and experiences relevant to the job.

• Mention any notable achievements or certifications.

• Express your enthusiasm and eagerness to contribute to the organization.

• Conclude by expressing gratitude for the opportunity to introduce yourse
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Q2. Why do You Want to Join this Company?
Ans. 
I want to join this company because of its strong reputation, opportunities for growth, and alignment with my skills and values.
• I am impressed by the company's strong reputation in the industry.

• I believe this company offers great opportunities for career growth and development.

• The company's values and mission align with my own, making it an ideal fit for me.

• I am excited about the chance to contribute my skills and expe...read more
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Q3. Are You Comfortable with Night Shift Uk Based Job...
Ans. 
Yes, I am comfortable with night shift UK based job.
• I have prior experience working night shifts.

• I am a night owl and perform well during late hours.

• I understand the importance of maintaining a consistent sleep schedule.

• I am aware of the potential challenges of working night shifts and have strategies to overcome them.

• I am excited about the opportunity to work in a UK-based job and adapt to the time difference.
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Group Discussion is there On any Particular Topic Related to Hobby Or Working Profile

Newspaper Reading It Simply Check Your Reading Ability , Pronunciation and Diction Of Your Speaking...

Q1. About the self introduction
Ans. 
Good Aftrnon Sir/Madam
My Self Srikanth
I am from Patancheru
I completed my graduation in pragathi Degree College with B.com Comp Application under Osmania University
My Skills is Working under Pressure
My Strength is My Self Confidence
My Weekness is I easily trust by others
My Hobbies is Reading Books,Watching TV,Playing Cricket
That's All About Me
Thank You
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Q2. Discuss about family background
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