Cognizant Non Voice Customer Service Executive Interview Questions and Answers

Q1. What is anti money laundering
Ans. 
Anti money laundering (AML) refers to laws and regulations designed to prevent criminals from disguising illegally obtained funds as legitimate income.
• AML laws require financial institutions to monitor and report suspicious activities to authorities.

• Examples of suspicious activities include large cash transactions, structuring transactions to avoid reporting requirements, and transferring funds to high-risk countries.

• A...read more
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Q2. What is unsecured loan
Ans. 
An unsecured loan is a type of loan that is not backed by collateral.
• No collateral is required for approval

• Interest rates are typically higher than secured loans

• Credit score plays a significant role in approval

• Examples: personal loans, credit cards
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Q1. Tell me about yourself (Self Into..)
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Q2. What is Business Process Associate
Ans. 
A Business Process Associate is a professional responsible for managing and executing business processes within an organization.
• Responsible for handling various business processes such as data entry, document processing, and customer support

• Ensures smooth flow of operations and timely completion of tasks

• May involve working with different departments to streamline processes and improve efficiency

• Requires strong attentio...read more
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Aptitude test and after complete the test . Tell about your self

Discuss about role . All student something tell about role and how to work on it

Q1. Working process at system
Ans. 
The working process at the system involves following a set of procedures and protocols to efficiently handle customer service tasks.
• The customer service executive logs into the system using their credentials.

• They receive customer queries or issues through the system.

• They analyze the problem and search for solutions using the system's resources.

• They communicate with the customers through chat or email, providing assista...read more
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Q1. Self introduction Nd we have to speak 2 to 5 minutes on any topic
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Q2. Strengths nd weakness
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Q3. Why should we hire u
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Q1. Self introduction
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Q2. Family background
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Q3. Knowing about goals
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