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Cogent E Services Customer Service Interview Questions and Answers
Cogent E Services Customer Service Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.
(4 Questions)
- Q1. Why should you join bpo
- Q2. What is bpo tell me yesterday routine
- Q3. Sallery expections
- Q4. What is women's safety in India?
- Ans.
Women's safety in India is a complex issue with various factors affecting it.
High rates of gender-based violence and harassment
Lack of effective law enforcement and justice system
Deep-rooted cultural norms and attitudes towards women
Limited access to education and economic opportunities for women
Increasing awareness and advocacy efforts for women's safety
Government initiatives like the 'Safe City' project in Delhi
Interview Preparation Tips
Prepare for interviews: Research the company, anticipate common interview questions, and practice your responses. Dress professionally, maintain positive body language, and show enthusiasm.
Interview questions from similar companies
I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.
They are asking 4 to 5 questions to write a code. and I answer with 4 questions. and a little bit hard but it's common in every coding test.
(1 Question)
- Q1. What is oops? what is polymorphism asking some coding to write asking some java related and some testing related also
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Languages
- Q2. Accent in Kannada
- Ans.
Accent in Kannada is an important aspect of customer service in Karnataka.
Kannada is the official language of Karnataka and has a unique accent.
It is important to speak clearly and slowly to ensure understanding.
Using local phrases and greetings can help build rapport with customers.
Avoid using slang or colloquialisms that may not be understood by all customers.
Practice and familiarity with the language and accent can
Interview Preparation Tips
I applied via Company Website and was interviewed in Jan 2022. There were 2 interview rounds.
Aptitude test for good to imloyee sharp mind
Interview Preparation Tips
Thankyou 🙏
I applied via Naukri.com and was interviewed in Jan 2022. There were 4 interview rounds.
(3 Questions)
- Q1. What you want job in this company?
- Ans.
I want a job in this company because of its excellent reputation and commitment to customer satisfaction.
I am impressed by the company's track record of providing exceptional customer service.
I believe my skills and experience align well with the requirements of the customer service role.
I am excited about the opportunity to contribute to the company's success and help customers with their needs.
I appreciate the compan...
- Q2. Can you comfortable in night shift?
- Ans.
Yes, I am comfortable working in night shifts.
I have previous experience working in night shifts and have adapted to the schedule.
I am a night owl and feel more productive during late hours.
I understand the importance of providing customer service round the clock.
I am willing to adjust my sleep schedule and make necessary lifestyle changes to accommodate night shifts.
- Q3. Where are you from? And what you do here?
- Ans.
I am from New York City and I work as a customer service representative at XYZ Company.
I am originally from New York City.
I currently work as a customer service representative at XYZ Company.
I have been in the customer service industry for 5 years.
I handle customer inquiries, resolve issues, and provide assistance.
I am familiar with our products and services, and I strive to ensure customer satisfaction.
(2 Questions)
- Q1. What's your mother tounge language?
- Ans.
My mother tongue language is English.
English is the language I learned first and use most frequently.
I am fluent in English and can effectively communicate with customers.
I have a strong command of English grammar, vocabulary, and pronunciation.
I can understand and respond to customer inquiries in English without any difficulty.
- Q2. Are you comfortable?
- Ans.
Yes, I am comfortable.
I am comfortable in handling customer inquiries and resolving issues.
I am comfortable using various customer service tools and software.
I am comfortable working in a fast-paced and high-pressure environment.
I am comfortable communicating with customers through different channels like phone, email, and chat.
I am comfortable adapting to new technologies and learning new skills.
Group discussion was very intresting beacuse all over Indian people communicate here.
Interview Preparation Tips
- Effective Communication Skills
- Strong Communication Skills
I applied via Company Website and was interviewed in Jun 2022. There were 3 interview rounds.
Numerical , reasoning
(1 Question)
- Q1. Self details ,what is your project
- Ans.
Hi sir,Iam vamsi from polireddygari palli.
I have completed my BTech in Electrical and electronics engineering from SREENIVASA INSTITUTE OF TECHNOLOGY AND MANAGEMENT STUDIES in Chittoor.
My BTech total agrigate is 7.1 CGPA
And my hobbies are playing volleyball and listening music etc.
My strength is honesty and quick learner .
My achievement is I have done my final year project is my own decision.So this is my gre...
Interview Preparation Tips
I applied via Walk-in
(2 Questions)
- Q1. Why did you left previous company?
- Ans.
I left my previous company due to limited growth opportunities and a desire for a new challenge.
Limited growth opportunities
Seeking new challenges
Desire for professional development
Company restructuring
Relocation
- Q2. Tell me about yourself?
- Ans.
I am a customer service professional with experience in handling customer inquiries and resolving issues.
Experienced in providing excellent customer service
Skilled in handling customer inquiries and resolving issues
Strong communication and problem-solving skills
Ability to remain calm and patient in challenging situations
Familiarity with customer service software and tools
Proven track record of meeting customer satisfac
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. How to prepare the customer service answer
- Ans.
To prepare a customer service answer, gather relevant information, empathize with the customer, provide a solution or assistance, and follow up if necessary.
Listen actively to the customer's concern
Ask clarifying questions to gather all necessary information
Empathize with the customer and acknowledge their frustration
Provide a clear and concise solution or assistance
Offer additional help or follow up if needed
Maintain ...
- Q2. I don't know how to explain.
India successfully landing on moon
Safety about your work place
(1 Question)
- Q1. Introduction Project work About company Salary expectation One word of yourself
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Nov 2021. There was 1 interview round.
Interview Questionnaire
6 Questions
- Q1. Tell me about your self
- Q2. How did you here about position
- Q3. Good , interested, well
- Q4. Why should we hire you
- Q5. Why do you want work at this company
- Q6. Tell me about a challenger
Interview Preparation Tips
Cogent E Services Interview FAQs
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Cogent E Services Interviews By Designations
- Cogent E Services Customer Service Associate Interview Questions
- Cogent E Services Customer Service Executive Interview Questions
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Interview Questions for Popular Designations
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Cogent E Services Customer Service Interview Process
based on 3 interviews
Interview experience
Customer Service Interview Questions from Similar Companies
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Cogent E Services Customer Service Reviews and Ratings
based on 4 reviews
Rating in categories
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Customer Service Associate
909
salaries
|  ₹0 L/yr - ₹0 L/yr |
|
Customer Service Executive
564
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Care Executive
469
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Team Lead
398
salaries
| ₹0 L/yr - ₹0 L/yr |
|
Customer Support Executive
335
salaries
| ₹0 L/yr - ₹0 L/yr |
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