Cogent E Services Cce Associate Interview Questions and Answers

Q1. Self introduction
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Q2. Why you didn't complete insurance certification
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Q3. Salary expectations
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Q4. What is Underwriter in insurance process
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Q5. Why we hire you
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Q6. What you know about Gallagher
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Q1. Questions around Spark Optimizations and then few sql and python medium level questions.
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Q1. In-Depth Project Discussion and scenario based questions in Spark
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Q1. Explain Machine learning lifecycle and what are the deployment options?
Ans. 
Machine learning lifecycle involves data collection, model training, evaluation, and deployment. Deployment options include cloud, on-premise, and edge computing.
• Machine learning lifecycle stages: data collection, data preprocessing, model training, model evaluation, model deployment

• Deployment options: cloud (e.g. AWS, Azure), on-premise servers, edge computing devices (e.g. IoT devices)

• Deployment considerations: scala...read more
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Q2. Questions on NLP covering text preprocessing, word embeddings, sequence based models, RAG workflow.
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Q1. What are the frameworks we can use to train machine learning models?
Ans. 
Frameworks for training machine learning models
• TensorFlow

• PyTorch

• Scikit-learn

• Keras

• MXNet
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Q2. What is your current and expected salary?
Ans. 
I am currently earning $60,000 per year and I am looking for a salary in the range of $70,000 to $80,000 for this position.
• Current salary: $60,000 per year

• Expected salary range: $70,000 - $80,000 per year
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Q1. Tell us about the change management
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Q2. What is HEAD type of method in REST API Integration
Ans. 
HEAD method in REST API Integration is used to retrieve the headers of a resource without fetching the body.
• HEAD requests are similar to GET requests but only return the headers of the resource, not the body.

• This can be useful for checking the status of a resource or determining its size without downloading the entire content.

• For example, a HEAD request to a website URL will return the headers like content type, conten
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Q1. What is your proudest solution provided to the clients
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Q2. Breif about your day to day activities
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Q1. TEll us about yourself
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Q2. Why should we hire you
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It was easy. Only basic questions were asked.

Q1. What was your project?
Ans. 
Developed a web-based inventory management system for a retail company
• Used HTML, CSS, and JavaScript for front-end development

• Utilized PHP and MySQL for back-end development

• Implemented features such as product tracking, order processing, and reporting

• Collaborated with team members to ensure project completion within deadline
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Q2. How can you improve your website?
Ans. 
Improving a website involves optimizing performance, enhancing user experience, and updating content regularly.
• Optimize website speed by compressing images and minifying code

• Enhance user experience by improving navigation and adding interactive features

• Update content regularly to keep information fresh and relevant
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Q1. Introduce yourself
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Q2. How did you spend your whole day yesterday?
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Q1. Why did you decide to switch your field from software to BPO?
Ans. 
I switched from software to BPO to explore new challenges and opportunities in a different industry.
• Desire for new challenges and opportunities

• Interest in exploring a different industry

• Potential for career growth and development

• Transferable skills from software to BPO

• Example: Wanted to work directly with clients in a customer service role
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Q1. Your role in your last job and challenges you faced.
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Q2. How did you overcome the challenges?
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Q3. Why did you leave your last job?
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Q1. How to handle a angry customer
Ans. 
Listen to their concerns, empathize with them, remain calm, offer solutions, follow up.
• Listen actively to their complaints without interrupting.

• Empathize with their situation and show understanding.

• Remain calm and composed, even if the customer is being rude.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
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