Associate CCE Interview Questions and Answers

BPO stands for Business Process Outsourcing. It involves contracting non-core business functions to a third-party provider.

• BPO is a way for companies to reduce costs and focus on their core competencies.

• It includes outsourcing services like customer support, data entry, and back-office operations.

• BPO is a growing industry, with many companies outsourcing to countries like India and the Philippines.

• I want to join BPO because it offers opportunities for career growth and develo...read more

Customer satisfaction is the measure of how happy and content a customer is with a product or service.

• It is the result of meeting or exceeding customer expectations

• It is influenced by factors such as quality, price, customer service, and overall experience

• It can be measured through surveys, feedback, and repeat business

• Examples of high customer satisfaction include companies like Amazon, Apple, and Zappos

Customer support is the assistance provided to customers before, during, and after a purchase.

• It involves addressing customer queries and concerns

• Providing technical assistance and troubleshooting

• Offering product information and recommendations

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include phone and email support, live chat, social media support, and self-service options