Capgemini Service Desk Analyst 1 Interview Questions and Answers

Q1. She asked about experience. Strength and weakness. Also she asked about the
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Q1. Basic questions of troubleshooting
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Q2. Outlook troubleshooting
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Q3. Citrix troubleshooting
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Q4. VPN troubleshooting
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Q1. There are around 30 questions, just be confident
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Beasic versant english

Q1. Technical questions related to the job role
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Q1. Technical round again but this time with Ops Manager
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Q1. Self Introduction
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Q2. What is Active Directory
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Active Directory is a directory service developed by Microsoft for managing network resources and user accounts.
• Active Directory is used to centrally manage and authenticate users, computers, and other network resources in a Windows domain environment.

• It provides a hierarchical structure of objects, such as users, groups, and organizational units (OUs), which can be organized and managed based on the organization's nee...read more
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Q3. What is DNS ?
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DNS stands for Domain Name System. It is a decentralized system that translates domain names into IP addresses.
• DNS is used to resolve domain names to their corresponding IP addresses.

• It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

• DNS operates through a hierarchical structure of servers, including authoritative DNS servers, recursive DN...read more
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Q1. IP address, VPN, Office 365
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Q2. Windows troubleshooting, SLA, Communication
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Q3. Outlook troubleshooting, Microsoft Office 365 License.
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Q1. Sla,customer support ,azure,active directory
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Q1. What is DHCP ?
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DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
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LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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Q1. Self introduction
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Q2. Talk on any destination
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I would like to talk about the beautiful city of Paris.
• Paris is the capital city of France

• Known for its iconic landmarks such as the Eiffel Tower and Louvre Museum

• Famous for its delicious cuisine and fashion scene

• Rich in history and culture with many art galleries and theaters

• Popular tourist destination with millions of visitors each year
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Q1. Regarding LA troubleshooting.
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Q2. Roles and responsibilities
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Q1. Salary regarding and joining date.
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