HCL Group IT Service Desk Analyst Interview Questions and Answers

Q1. What is exchange server
Ans. 
Exchange Server is a Microsoft email server solution that provides email, calendar, contacts, and task management functionalities.
• Microsoft email server solution

• Provides email, calendar, contacts, and task management

• Used for communication and collaboration within organizations
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Q2. What is OST and PST
Ans. 
OST and PST are file formats used by Microsoft Outlook to store email data.
• OST stands for Outlook Offline Storage Table and is used for offline access to email data.

• PST stands for Personal Storage Table and is used to store email data locally on a user's computer.

• OST files are typically used in conjunction with Exchange Server for offline access to emails.

• PST files can be imported/exported to backup or transfer email d
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Q1. Salary discusion
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Q2. Explain about you
Ans. 
I am a dedicated IT professional with strong problem-solving skills and a passion for helping others.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills for assisting users remotely or in person

• Certified in ITIL Foundation for IT Service Management
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30 question reasoning

Q1. Tell me about yourself Introduction
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Q2. Situation based questions
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Q1. Explain your self what is your goal Why you are selecting this
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Q2. What is your previous experience
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Q3. Why your left that one
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Q4. What is your favorite
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Q5. What is your native place
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Q1. What is bsod error
Ans. 
BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.
• BSOD is a stop error screen that appears when the Windows operating system encounters a critical error and cannot recover.

• It usually includes a specific error code and a message indicating the cause of the error.

• Common causes of BSOD errors include hardware failures, driver issues, and softw...read more
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Q2. Bsod is blue screen error
Ans. 
BSOD stands for Blue Screen of Death, an error message displayed on Windows systems when a fatal system error occurs.
• BSOD is a common error message displayed on Windows systems when a fatal system error occurs

• It usually includes a stop code that can help identify the cause of the error

• BSOD can be caused by hardware issues, driver problems, or software conflicts
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Verbal logical quantitative

Q1. Tel me about youself.
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Q1. About your old experience and your ticket tool skills
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Q1. Discuss with Team Manager for an location and salary structure
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Q1. Tell me about your previous job experience with details
Ans. Explain about it with good details with proper English
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Q1. Basic questions on types of vpn, SQL, and degree related
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Q2. There are many types of vpn .
Ans. 
There are many types of VPN (Virtual Private Network) such as SSL VPN, IPsec VPN, PPTP VPN, L2TP VPN, and OpenVPN.
• SSL VPN: Secure Socket Layer VPN for secure remote access

• IPsec VPN: Internet Protocol Security VPN for secure communication over the internet

• PPTP VPN: Point-to-Point Tunneling Protocol VPN for easy setup

• L2TP VPN: Layer 2 Tunneling Protocol VPN for secure data transmission

• OpenVPN: Open-source VPN solution fo
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