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HCL Group IT Service Desk Analyst Interview Questions and Answers

Updated 17 Jun 2024

HCL Group IT Service Desk Analyst Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Talk on any destination
  • Ans. 

    I would like to talk about the beautiful city of Paris.

    • Paris is the capital city of France

    • Known for its iconic landmarks such as the Eiffel Tower and Louvre Museum

    • Famous for its delicious cuisine and fashion scene

    • Rich in history and culture with many art galleries and theaters

    • Popular tourist destination with millions of visitors each year

  • Answered by AI

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I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Puzzles, Psychometric Test

Round 2 - One-on-one 

(1 Question)

  • Q1. Some water in 3 Jars question, you had to measure out 5L correctly

Interview Preparation Tips

Interview preparation tips for other job seekers - Make the interview interactive, I got this input from another Senior. Before i went into the interview room the volunteers were telling all those who goes into Room No 1 is screwed. I was praying i don't get room no 1. But fortunately for me I got room no 1 because when the interviewer gave me the puzzle and handed over pen and paper he went back to relax his posture and when i explained i will fill the 5L Jar first, he immediately came forward to listen to me, at that moment i knew i got the job because i felt the previous candidates never made their interview interactive and that's why he went back to relax his posture.

I applied via Company Website and was interviewed before Apr 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 
Round 2 - Group Discussion 
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all GD tips
Round 3 - Technical 

(1 Question)

  • Q1. Oops About c++ Dbms Data structures

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident during interviews

Analyst Interview Questions & Answers

IBM user image Anonymous

posted on 28 Feb 2015

Interview Questionnaire 

4 Questions

  • Q1. Are you flexible with night shifts?
  • Ans. 

    Yes, I am flexible with night shifts.

    • I have worked night shifts before and am comfortable with them.

    • I understand the importance of being available for work at all times.

    • I am willing to adjust my schedule to meet the needs of the company.

    • I am aware that night shifts may require a different sleep schedule and am prepared to make necessary adjustments.

  • Answered by AI
  • Q2. How can you prove to be an asset to our company?
  • Ans. 

    I have the skills, experience, and passion to contribute to the growth and success of your company.

    • My extensive experience in the industry will allow me to bring new ideas and perspectives to the table.

    • I have a proven track record of achieving targets and exceeding expectations.

    • My strong communication and interpersonal skills will enable me to work effectively with colleagues and clients alike.

    • I am a quick learner and ...

  • Answered by AI
  • Q3. Why are you not opting for post -graduations?
  • Ans. 

    I believe gaining practical experience is more valuable than pursuing further education at this point.

    • I want to focus on gaining practical experience in my field

    • I feel that further education may not necessarily enhance my skills or job prospects

    • I am satisfied with my current level of education and feel it is sufficient for my career goals

  • Answered by AI
  • Q4. Why didn’t you pursue graduation in your own home town?
  • Ans. 

    I wanted to explore new opportunities and gain exposure to different cultures.

    • I wanted to broaden my horizons and experience new things.

    • I believed that studying in a different city would provide me with more opportunities for personal and professional growth.

    • I wanted to meet new people and learn about different cultures.

    • I was excited to explore a new city and all that it had to offer.

    • I felt that studying in a different...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The written test had questions from quantitative aptitude and logical reasoning.

Round: HR Interview
Experience: After that was the interview round. In the interview round they asked me about what were my goals and where do I see myself in three years from now. They also asked me the reason why they should select me and not others.  
Second round of interview was a telephonic round. It was as follows:

1. A situation was given "You are a sales executive and the order of your customer has not reached his place. How can you help him out with this?

2. I was asked to pronounce few words like television, specialization etc.

3. To make a story on a phrase "dark stormy night ".

College Name: DELHI COLLEGE OF ARTS AND COMMERCE

I was interviewed before Jun 2016.

Interview Questionnaire 

4 Questions

  • Q1. Tell me something about yourself
  • Ans. 

    I am a passionate software developer with 5 years of experience in web development and a strong background in computer science.

    • 5 years of experience in web development

    • Strong background in computer science

    • Passionate about software development

  • Answered by AI
  • Q2. Questions related to project I have worked on during college days
  • Q3. Core Java concepts
  • Q4. Why do you use two mobile numbers
  • Ans. 

    To separate personal and professional calls, and to ensure availability and accessibility.

    • Separate personal and professional calls

    • Ensure availability and accessibility

    • Maintain work-life balance

    • Avoid mixing personal and work-related contacts

  • Answered by AI

Interview Preparation Tips

Round: Test
Total Questions: 60

College Name: Watumull Institute Of Electronics Engineering And Computer Technology ( WIEECT )

Interview Preparation Tips

Round: Test
Experience: Each section consisted of 15 questions.If you have a thorough practise on aptitude,the LR and the basic apti part would be not of much problem.The coding part mainly consisted of data structure basic.
Tips: The only tip which can be given is a thorough practise for all the sessions.The practise should be done taking the time into account.
Duration: 1 hour
Total Questions: 60

Round: Technical Interview
Experience: Fortunately for me,they asked me my AIEEE and IITJEE scores rather than only concentrating on my CGPA which was an advantage for me.Training related questions,questions on basic science(fission,fusion etc) were asked.Also my coding knowledge was being tested by asking basic data structure questions.
Tips: Always carry a smile whether its going wrong or right.Be apologetic on your mistakes and tell them you can improve yourself.The confidence you carry is the thing they are searching for in any interview.

College Name: NIT Durgapur

Interview Questionnaire 

1 Question

  • Q1. Hey whatsup? (demo)

Interview Preparation Tips

Round: Test
Experience: Everything you can expect. (demo)
Duration: 2 hours
Total Questions: 100

Round: Behavioural Interview
Experience: Everything you can imagine (demo)

College Name: IIT Madras

I was interviewed in Sep 2016.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a passionate software developer with experience in Java, Python, and web development.

    • Experienced in Java, Python, and web development technologies

    • Strong problem-solving skills and ability to work in a team

    • Completed multiple projects including a web-based inventory management system

  • Answered by AI
  • Q2. Simple coding questions..Basically pattern.
  • Q3. And also they will ask about your projects.

Interview Preparation Tips

Round: Test
Experience: 60 multiple choice questions so have to manage time carefully.
Tips: Have to give equal importance to all the sections..So try to do well in all section.
Duration: 1 hour 30 minutes
Total Questions: 60

Round: Technical + HR Interview
Experience: Don't panic...Only write those things that you know in your resume.

Skills: Smart Coding
College Name: Jaypee Institute Of Information Technology, Noida

I was interviewed in Mar 2017.

Interview Questionnaire 

2 Questions

  • Q1. How many samosas does your college canteen sell?
  • Q2. How many chairs are there in your college?

Interview Preparation Tips

Round: Guesstimate Interview
Experience: They asked me the question. I worked my way to the answer. The interviewers were helping me in the process. Cannot disclose the answer due to NDA.
Tips: Think simple. Start with basics and ask questions to the interviewer. More information is revealed only if you ask them right questions,

Skills: Knowledge Of MS Office, Proficiency In English

I was interviewed in May 2017.

Interview Preparation Tips

Round: Test
Total Questions: 20

Round: Group Discussion
Duration: 1 hour

Skills: Coding Skills And Knowledge On Data Structures
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HCL Group Interview FAQs

How many rounds are there in HCL Group IT Service Desk Analyst interview?
HCL Group interview process usually has 1 rounds. The most common rounds in the HCL Group interview process are HR.

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HCL Group IT Service Desk Analyst Interview Process

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Excellent
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HCL Group IT Service Desk Analyst Salary
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₹1.8 L/yr - ₹4 L/yr
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2.5

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1.7

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1.2

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