Capgemini Service Desk Analyst 1 Interview Questions and Answers

Q1. She asked about experience. Strength and weakness. Also she asked about the
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Q1. Basic questions of troubleshooting
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Q2. Outlook troubleshooting
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Q3. Citrix troubleshooting
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Q4. VPN troubleshooting
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Q1. There are around 30 questions, just be confident
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Beasic versant english

Q1. Technical questions related to the job role
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Q1. Technical round again but this time with Ops Manager
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Service Desk Engineer with a passion for solving technical issues and providing excellent customer support.
• Over 5 years of experience in IT support roles

• Proficient in troubleshooting hardware and software issues

• Strong communication skills and ability to work under pressure

• Certified in ITIL and CompTIA A+

• Previous experience in managing service desk tickets and resolving user queries
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Q2. Tell me about your project
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I recently completed a project to implement a new IT ticketing system for a large organization.
• Researched and evaluated different ticketing systems available in the market

• Collaborated with stakeholders to gather requirements and customize the system to meet their needs

• Provided training to end users on how to use the new ticketing system

• Conducted testing and troubleshooting to ensure smooth implementation
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Q3. Speak on any topic you like
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Q4. Why do you want to join our company
Ans. 
I am impressed by your company's reputation for providing excellent customer service and innovative solutions.
• I admire your company's commitment to customer satisfaction

• I am excited about the opportunity to work with cutting-edge technology

• I believe my skills and experience align well with the company's values and goals
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Q5. Are you willing to do night shift
Ans. 
Yes, I am willing to do night shifts as required for the role.
• I understand that night shifts may be necessary to provide 24/7 support to users.

• I am flexible with my schedule and can adjust to working during nighttime hours.

• I have previous experience working night shifts in a similar role.

• I am aware of the importance of maintaining a healthy work-life balance even when working night shifts.
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Q6. Are you able to commute
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Q7. Any random question on your resume
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Q1. Name & bio & education
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Q2. Future goals & achievements.
Ans. 
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
• Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

• Gain experience in troubleshooting complex technical issues

• Lead projects to improve efficiency and productivity in the IT department
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Q1. What is dhcp ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• DHCP assigns IP addresses to devices on a network

• It also provides other network configuration information such as subnet mask and default gateway

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP helps in reducing manual configuration errors
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Q2. How to boot a new laptop
Ans. 
To boot a new laptop, you need to press the power button and wait for the operating system to load.
• Press the power button to turn on the laptop

• Wait for the manufacturer's logo to appear on the screen

• The operating system will start loading

• Enter any necessary login credentials if prompted
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Q1. Networking question about class a - e
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Q2. Tricky question about topology
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Q1. What is difference between share printer and network printer?
Ans. 
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer
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Q2. What is technical issues on desktop support engineer?
Ans. 
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
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Q3. Is system is restart multiple times what was the issue?
Ans. 
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts
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Q4. What is Dora process?
Ans. 
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes
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Q5. What is the latest OS?
Ans. 
The latest OS is Windows 11, released by Microsoft in October 2021.
• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features like a redesigned Start menu and Taskbar
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1st round was aptitude

After 1 month there was a GD round .

Q1. Introduction , Communication check
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Q2. Computer Networking questions
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Q1. It was all only general questions about System technical issues handling Only about the services we handle in laptop or desktop related don't miss any services while you tell them. Each service is a plus ...read more
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