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Axis Bank Customer Service Representative Interview Questions and Answers

Updated 23 Mar 2024

Axis Bank Customer Service Representative Interview Experiences

1 interview found

Customer Service Representative Interview Questions & Answers

user image Kali Muthu Ram

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your experience in banking Reg savings account,fd, current account Audit requirements Report generation
    • Add your answer

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Customer Service Representative Interview Questions & Answers

ICICI Bank user image Anonymous

posted on 7 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Icici is best in everything

Customer Service Representative Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 2 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. Why do you want the work with the bank?
  • Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
    • Answered Anonymously
    Add your answer
  • Q2. Do you ever handled escalations?
  • Ans. Yes I've handled escalations over the calls and emails.
    • Answered Anonymously
    Add your answer
  • Q3. What are banking products?
  • Ans. 

    Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.

    • Banking products refer to the various financial services provided by banks.

    • These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

    • Loans are also considered banking products, such as personal loans, mortgages, an...

    • Answered by AI
    View 1 more answer
  • Q4. Will you extend your shift once in a while if required as per the work load?
  • Ans. Yes absolutely I am dedicated towards my work.
    • Answered Anonymously
    Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. What do you know about IDFC FIRST bank?
  • Ans. Please read on IDFC FIRST bank website for all information.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, try to learn as much about banking products, read professional emails and read about escalations scenario in banking. Most important good communication skill. Don't fumble.

Assistant Manager Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 23 Oct 2021

I applied via Referral and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About previous role, location, languages known,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer them confidently

Customer Care Executive Interview Questions & Answers

Bandhan Bank user image Anonymous

posted on 9 May 2021

I applied via Recruitment Consultant and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you are interested in this Housing Sector?
    • View 6 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Good job good career senior behavior also very good but there is one issue only salary getting monthly other quarterly incentive are not available and pay also low comparison to other financial institution

Assistant Manager Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 24 May 2020

I applied via Naukri.com and was interviewed in May 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell interesting thing about you??
    • Add your answer
  • Q2. Why would like to join us??
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Candidates must be confident, and clear about what he/she .mention in cv

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Equitas Small Finance Bank user image Anonymous

posted on 21 Dec 2021

I applied via Referral and was interviewed before Dec 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About cash deposits upto 5 lacs and above what are the formalities to be done by the bank
    • View 2 more answers
  • Q2. 5 lack withdrawal cashier formalities
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good experience to interview with hr and operations managers

Assistant Manager Interview Questions & Answers

Kotak Mahindra Bank user image Anonymous

posted on 8 Jan 2021

I applied via Company Website and was interviewed in Jul 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Why your can join kotak bank. How you can work very well please explain this...
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have banking skills very well then you can join kotak bank...

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Yes Bank user image Anonymous

posted on 10 Aug 2021

I applied via Referral and was interviewed before Aug 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. How to improve your work?
    • View 1 more answer
  • Q2. How to build your team ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Better interview opposite

Sales Executive Interview Questions & Answers

IDFC FIRST Bank user image Anonymous

posted on 28 Jan 2021

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How can handle to cash customer into finance.
  • Ans. 

    To handle cash customers into finance, provide attractive financing options, explain the benefits, and offer assistance throughout the process.

    • Offer attractive financing options such as low-interest rates or flexible payment plans.

    • Explain the benefits of financing, such as the ability to purchase higher-priced items or spreading out payments over time.

    • Provide clear and transparent information about the financing proces...

    • Answered by AI
    View 1 more answer
  • Q2. To make new good civil score and achieve to best opportunity in future related to credit limits.
    • Add your answer
  • Q3. There to be a limited fix salary not only variable becouse a libile person have to family responsibility which solve by some amount or salary.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Face to every situation and handle and don'ts be panic and relove this.
More about working at Axis Bank
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Axis Bank Interview FAQs

How many rounds are there in Axis Bank Customer Service Representative interview?
Axis Bank interview process usually has 1 rounds. The most common rounds in the Axis Bank interview process are One-on-one Round.
How to prepare for Axis Bank Customer Service Representative interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Axis Bank. The most common topics and skills that interviewers at Axis Bank expect are Case, Communication Skills and Medical Billing.

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Axis Bank Customer Service Representative Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
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Axis Bank Customer Service Representative Salary
based on 12 salaries
₹1.9 L/yr - ₹4 L/yr
At par with the average Customer Service Representative Salary in India
View more details

Axis Bank Customer Service Representative Reviews and Ratings

based on 3 reviews

2.6/5

Rating in categories

2.1

Skill development

2.6

Work-life balance

1.8

Salary

2.6

Job security

3.5

Company culture

1.8

Promotions

1.6

Work satisfaction

Explore 3 Reviews and Ratings
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