ICICI Bank Customer Service Representative Interview Questions and Answers

Q1. Why do you want the work with the bank?
Ans. Banking sector is very respectful, new things to learn, better compensation and banking benefits, Day shifts.
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Q2. Do you ever handled escalations?
Ans. Yes I've handled escalations over the calls and emails.
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Q3. What are banking products?
Ans. 
Banking products are financial services offered by banks to customers, including accounts, loans, credit cards, and investment options.
• Banking products refer to the various financial services provided by banks.

• These products include different types of accounts, such as savings accounts, checking accounts, and certificates of deposit (CDs).

• Loans are also considered banking products, such as personal loans, mortgages, an...read more
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Q4. Will you extend your shift once in a while if required as per the work load?
Ans. Yes absolutely I am dedicated towards my work.
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Q1. What do you know about IDFC FIRST bank?
Ans. Please read on IDFC FIRST bank website for all information.
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This round include general aptitude questions

Q1. Introduction and future goals?
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Q2. Why you want to work ??Why with us??
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Q1. What about yourself?
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Q2. Tell me about your SWOT?
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Q3. Tell me documentation process for Pvt Ltd Company to open new Current Account?
Ans. 
The documentation process for opening a new current account for a Pvt Ltd Company involves several steps.
• The company needs to provide the necessary documents such as PAN card, certificate of incorporation, and address proof.

• The company needs to fill out the account opening form and sign the necessary agreements.

• The bank may also require additional documents such as board resolution and authorized signatory list.

• The ban...read more
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Q4. What about your Sales experience?
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Q5. About your family members?
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Q6. What is your expectation from new employer?
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Q7. Why you hire from these candidates?
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Q1. Tell me about yourself
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Q2. Tell me your functional role
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