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Athena BPO

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3.2

based on 729 Reviews

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Athena BPO Telecaller Interview Questions and Answers for Experienced

Updated 31 Jan 2025

Athena BPO Telecaller Interview Experiences for Experienced

3 interviews found

Telecaller Interview Questions & Answers

user image Vijay Dabhade

posted on 31 Jan 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Jul 2024.

Round 1 - One-on-one 

(4 Questions)

  • Q1. Can you provide a self-introduction?
  • Ans. 

    I am a highly motivated and experienced Telecaller with a proven track record of exceeding sales targets.

    • Experienced in making outbound calls to potential customers

    • Skilled in promoting products and services over the phone

    • Proven ability to meet and exceed sales targets

    • Excellent communication and negotiation skills

    • Answered by AI
    Add your answer
  • Q2. Can you provide a brief overview of your last job?
  • Ans. 

    I worked as a telecaller at a telecommunications company, handling inbound and outbound calls to assist customers with their inquiries and concerns.

    • Handled incoming calls from customers regarding billing issues

    • Made outbound calls to follow up on customer inquiries and resolve issues

    • Provided excellent customer service by addressing concerns and providing solutions

    • Maintained accurate records of customer interactions and

    • Answered by AI
    Add your answer
  • Q3. How many years of experience do you have in a call center environment?
  • Ans. 

    I have 3 years of experience in a call center environment.

    • I have worked in a call center for 3 years handling customer inquiries and resolving issues.

    • During my time in the call center, I have developed strong communication and problem-solving skills.

    • I am familiar with using call center software and CRM systems to manage customer interactions efficiently.

    • Answered by AI
    Add your answer
  • Q4. What are your salary expectations?
  • Ans. 

    I am looking for a competitive salary that reflects my experience and skills.

    • Research industry standards for Telecaller salaries

    • Consider your level of experience and skills

    • Be prepared to negotiate based on job responsibilities and benefits

    • Provide a salary range if possible

    • Answered by AI
    Add your answer

Telecaller Interview Questions & Answers

user image Anonymous

posted on 21 Apr 2022

I applied via Walk-in and was interviewed in Oct 2021. There were 2 interview rounds.

Round 1 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What are your salary expectations?
    • Add your answer
  • Q3. What is your family background?
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
  • Q6. Inform as per process shift time. Confirm they are comfortable with the timings?
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me something about Mumbai? What's your hobby?
    • Add your answer
  • Q2. Where do you your self in next 5 years?
    • Add your answer
  • Q3. Is there have any leaves required in coming 6 month.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Attire should be formal
Carry updated resume.
Be in confidence.
Be in at given time.
Minimum qualification required HSC Passed.
Aadhar card is mandatory

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Telecaller Interview Questions & Answers

user image Anonymous

posted on 6 Jun 2022

I applied via Walk-in

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Tell me about your experience in … ...
    • Add your answer
  • Q3. What do you know about our company’s product/services
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Check the confidence and grooming the employee

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Telecaller Interview Questions & Answers

ICCS user image Vinod Kumar

posted on 22 Jun 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Group descution is shering opinions with 3 and 5 members about structure process and about any topic this is the group descution.

Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me something is about your pr
    • Add your answer

Customer Service Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 2 Nov 2022

I applied via Naukri.com and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me why would you want to work as customer service assistant?
  • Ans. 

    I enjoy helping people and providing excellent customer service.

    • I have a passion for assisting others and ensuring their needs are met.

    • I have strong communication and problem-solving skills.

    • I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

    • I have previous experience in customer service roles and have received positive feedback from customers.

    • I believe in the importance of buildin...

    • Answered by AI
    Add your answer
  • Q2. What is your best customer service experience?
  • Ans. 

    My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.

    • I patiently listened to the customer's problem and empathized with their frustration.

    • I asked probing questions to gather all the necessary information to understand the issue.

    • I researched and explored different solutions to find the best resolution.

    • I communicated the steps clearly to the customer a...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great communication
Tips of good customer service

Customer Service Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 2 May 2021

Interview Questionnaire 

2 Questions

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Tell about your previous company
    • Add your answer

Team Lead Operations Interview Questions & Answers

FiveS Digital user image Anonymous

posted on 18 Mar 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. What is your level of flexibility regarding work hours?
  • Ans. 

    I am highly flexible with work hours, adapting to team needs and project demands to ensure operational efficiency.

    • I can adjust my schedule to accommodate team meetings or urgent tasks, even if it means working late or starting early.

    • For example, during peak project phases, I have previously shifted my hours to ensure all deadlines were met without compromising quality.

    • I am open to rotating shifts or on-call duties if r...

    • Answered by AI
    Add your answer
  • Q2. How do you commute to the office?
    • Add your answer

Customer Service Executive Interview Questions & Answers

HRH Next Services user image Anonymous

posted on 9 Jun 2021

Interview Questionnaire 

4 Questions

  • Q1. Describe a place you like in Hyderabad?
    • Add your answer
  • Q2. Tell me about yourself?
    • Add your answer
  • Q3. Always remember while your answering you should be confident and speak out loud ,what ever to speak you need to be confident and always remember to describe about place, mention where it is located why you...
    • Add your answer
  • Q4. Start with your name ,as myself or i am. describe what you are going in present situation in life like are you pursing any degree ,say it out loud .if you are fresher say it .tell you experience in your li...
    • Add your answer

Customer Service Executive Interview Questions & Answers

Invensis Technologies user image Anonymous

posted on 10 Oct 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. About u r self
    • Add your answer
  • Q2. Why iam hire u
  • Ans. 

    I am a dedicated and experienced customer service professional with a proven track record of exceeding customer expectations.

    • I have X years of experience in customer service roles

    • I have a strong ability to communicate effectively with customers and resolve issues efficiently

    • I am highly organized and detail-oriented, ensuring that all customer inquiries are handled promptly and accurately

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

FiveS Digital user image Anonymous

posted on 7 Oct 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

Ai based test for language

Round 2 - HR 

(1 Question)

  • Q1. Basic questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Anybody can crack
More about working at Athena BPO

Athena BPO Interview FAQs

How many rounds are there in Athena BPO Telecaller interview for experienced candidates?
Athena BPO interview process for experienced candidates usually has 1-2 rounds. The most common rounds in the Athena BPO interview process for experienced candidates are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in Athena BPO Telecaller interview for experienced candidates?

Some of the top questions asked at the Athena BPO Telecaller interview for experienced candidates -

  1. If the customer behave rudely how you handle th...read more
  2. Is there have any leaves required in coming 6 mon...read more
  3. What will happen if customer abuse ...read more
How long is the Athena BPO Telecaller interview process?

The duration of Athena BPO Telecaller interview process can vary, but typically it takes about less than 2 weeks to complete.

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Athena BPO Interviews By Designations

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Athena BPO Telecaller Interview Process for Experienced

based on 1 interview

Interview experience

4
  
Good
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Athena BPO Telecaller Salary
based on 124 salaries
₹0.8 L/yr - ₹4 L/yr
At par with the average Telecaller Salary in India
View more details

Athena BPO Telecaller Reviews and Ratings

based on 36 reviews

3.2/5

Rating in categories

3.5

Skill development

2.9

Work-life balance

2.7

Salary

2.9

Job security

2.7

Company culture

2.6

Promotions

2.7

Work satisfaction

Explore 36 Reviews and Ratings
Athena BPO Salaries in India
Customer Service Executive
393 salaries
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₹1 L/yr - ₹3.5 L/yr

Telecaller
124 salaries
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₹0.8 L/yr - ₹4 L/yr

Sales Executive
112 salaries
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₹1.2 L/yr - ₹3.5 L/yr

Team Lead
90 salaries
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₹1.5 L/yr - ₹5.5 L/yr

Customer Care Executive
64 salaries
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₹0.9 L/yr - ₹3.5 L/yr

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