American Express Customer Care Executive Interview Questions and Answers

Q1. Tell me something about yourself which is not on your resume?
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Q2. Which metric is important? AHT or CSAT?
Ans. 
CSAT is more important as it directly measures customer satisfaction, while AHT only measures efficiency.
• CSAT directly reflects how satisfied customers are with the service provided

• AHT only measures the efficiency of handling customer inquiries, not the quality of service

• Focusing on CSAT can lead to improved customer loyalty and retention

• AHT can be important for operational efficiency, but should not be prioritized ove
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Q1. Telephonic Interview Round 1
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Q2. Tell about yourself.
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Language English Testing through Application.

Q1. What do you know about credit cards?
Ans. 
Credit cards are financial tools that allow consumers to borrow money for purchases and pay it back later with interest.
• Credit cards are issued by financial institutions to consumers for making purchases and payments.

• They allow users to borrow money up to a certain limit, known as the credit limit.

• Users are required to pay back the borrowed amount along with interest within a specified period.

• Credit cards often come wi...read more
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Q1. Why are you looking for a change?
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Q2. Where do you see yourself in 5 years?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. Why would you like to apply here
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Q2. Tell me something about yourself
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Q1. Explain the gap in employment during covid
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Topics shared at that moment we have to speak for 2mins

Q1. Tell about yourself
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Q2. Why do you want to work here
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Q1. What is your weakness
Ans. 
My greatest weakness is that I tend to be overly critical of my own work.
• I have a tendency to spend too much time perfecting tasks

• I can be too hard on myself when things don't go as planned

• I am working on finding a balance between striving for excellence and being too self-critical
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Q2. What is your strength
Ans. 
My greatest strength is my ability to empathize with customers and provide personalized solutions to their problems.
• Strong communication skills to effectively understand and address customer needs

• Empathy to connect with customers on a personal level and make them feel heard

• Problem-solving skills to come up with tailored solutions for each customer

• Ability to remain calm and patient in challenging situations
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