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American Express Customer Care Executive Interview Questions and Answers
Updated
15 Apr 2024
2 interviews found
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Popular
Anonymous
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
No response
I applied via AmbitionBox and was interviewed in Mar 2024.
2 Interview Rounds
1
Aptitude Test Round
How do you save your items quickly in a computer?
2
Technical Round (1 Question)
- Q1. How would you respond to a very slow/soft speaking old lady? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Always be patience and prompt
Mad Over Makings
Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Moderate
Duration
-
Result
Selected
I was interviewed in Oct 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Speak on a topic Add Answer
3
Assignment Round
General communication and typing skills test
4
One-on-one Round (2 Questions)
- Q1. Self introduction Add Answer
- Q2. Previous company experience and general communication skills testing questions Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident
Customer Service Executive Interview Questions
JPMorgan Chase & Co.
Mutahir Pasha
posted on 14 Jun 2024
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
1 Interview Round
1
One-on-one Round (2 Questions)
- Q1. Tell me something about yourself which is not on your resume? Add Answer
- Q2. Which metric is important? AHT or CSAT? View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Be Smart and Honest, rest all will work out automatically and you're in 💼
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Group Discussion Round
Pro Tip by AmbitionBox:
Don’t treat group discussions as an argument. Group discussion is about reaching a meaningful conclusion.
View all tips
3
Technical Round
4
HR Round
5
Group Discussion Round
Pro Tip by AmbitionBox:
Be a good listener. GDs are not just about speaking. Your listening skills will give you a lot of points to counter and speak when your turn comes.
View all tips
Interview Preparation Tips
Interview preparation tips for other job seekers - Knowledge is power of wisdom
Pratibha Singh
2 Interview Rounds
1
HR Round (4 Questions)
- Q1. Why are you looking for a change? Add Answer
- Q2. Where do you see yourself in 5 years? Add Answer
- Q3. What are your strengths and weaknesses? Add Answer
- Q4. Tell me about yourself. Add Answer
2
Aptitude Test Round
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared and confident. Don't think about not being selected but think you have to pass the interview. It's okay if you don't get selected but work on skill you lack
Interview experience
Bad
Difficulty level
Easy
Duration
Less than 2 weeks
Result
Not Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2023.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Why would you like to apply here Add Answer
- Q2. Tell me something about yourself Add Answer
2
One-on-one Round (1 Question)
- Q1. Explain the gap in employment during covid Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Strict with silly things, got rejected for working as a freelance worker during the covid lockdown, seems like the interviewer expects everyone to have great prestigious jobs during hard times
I applied via Recruitment Consulltant and was interviewed in Jul 2021.
5 Interview Rounds
1
Assignment Round
Online assessment includes fewer questions based on our personal interest and strengths and the way we handle situations
2
HR Round (5 Questions)
- Q1. What are your salary expectations? View Answers (1)
- Q2. Share details of your previous job. Add Answer
- Q3. Why are you looking for a change? Add Answer
- Q4. What are your strengths and weaknesses? Add Answer
- Q5. Tell me about yourself. Add Answer
3
One-on-one Round (1 Question)
- Q1. I was given a scenario to do a mock call Add Answer
4
One-on-one Round (1 Question)
- Q1. Completely based on my prior job experience and my roles and responsibilities in both the companies I worked with previously Add Answer
5
HR Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. What are your salary expectations? Add Answer
Interview Preparation Tips
Topics to prepare for HSBC Group Customer Care Representative interview:
Always pre preparation is a must and should
Know about what designation you are getting interviewed for so that accordingly you can deliver the answers to their respective questions
Even if you do not know the answer to a question keep speaking something already rather than keeping a silence
Ask to repeat the question if you don’t get it right
- About company
- Job role
- previous job experience
- General knowledge
- bit of calculation
- online reviews
- current employee reviews
Always pre preparation is a must and should
Know about what designation you are getting interviewed for so that accordingly you can deliver the answers to their respective questions
Even if you do not know the answer to a question keep speaking something already rather than keeping a silence
Ask to repeat the question if you don’t get it right
I applied via Recruitment Consultant and was interviewed in Dec 2020.
1 Interview Round
Interview Questions
- Q1. Changing from TL post coming down to CSE.
View Answers (2)
- Q2. I gave all explanation.
Add Answer
- Q3. Does not matter whatever You say. Profile was for collection executive and with 8 Years of being Top Revenue grossing agent with Promotion provided based on she...read more
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Value people based on thier Experience and not 10 minutes of Your interview.
2 Interview Rounds
1
HR Round (4 Questions)
- Q1. Why are you looking for a change? Add Answer
- Q2. Where do you see yourself in 5 years? Add Answer
- Q3. What are your strengths and weaknesses? Add Answer
- Q4. Tell me about yourself. Add Answer
2
Aptitude Test Round
Interview Preparation Tips
Interview preparation tips for other job seekers - Be prepared and confident. Don't think about not being selected but think you have to pass the interview. It's okay if you don't get selected but work on skill you lack
American Express Interview FAQs
How many rounds are there in American Express Customer Care Executive interview?
American Express interview process usually has 2 rounds. The most common rounds in the American Express interview process are Aptitude Test and Technical.
How to prepare for American Express Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at American Express. The most common topics and skills that interviewers at American Express expect are International Voice Process, customer care, international bpo, international call center and voice process.
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American Express Customer Care Executive Reviews and Ratings
based on 18 reviews
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