Alldigi Tech Customer Support Executive Interview Questions and Answers for Experienced

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers and resolving issues.
• Over 5 years of experience in customer support roles

• Strong communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Ability to remain calm and professional in high-pressure situations
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Q2. Congratulations you are selected
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Q1. Maximum Qualification you have
Ans. 
Bachelor's degree in Business Administration
• Completed Bachelor's degree in Business Administration

• Studied various subjects related to business management and customer service

• Acquired skills in communication, problem-solving, and decision-making

• Relevant coursework included marketing, finance, and organizational behavior
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Q2. Basic scenarios relating to customer experience
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Q1. Self introduction and previous work experience
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It was related to grammar and scenarios to assist customers

Q1. About shifts and leaves
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Q2. Where do you see you in next five years?
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In first round I had to give the assignment which consists of some mathematical questions and some IQ questions.

The second round was consist of group discussion round among the candidates that are selected in first round also the topics would be told in the group discussion round there itself and we will be given 5 minutes to prepare for that topic.

Q1. After getting selected in GD, it was my last and final round the personal interview round in which I was asked about the personL background for example where I live and what are ny educational qualifiactio...read more
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Q2. What are your achievements in work place?
Ans. 
I have consistently achieved high customer satisfaction ratings and have been recognized for my ability to handle difficult customer situations.
• Received multiple awards for providing exceptional customer service

• Consistently achieved high customer satisfaction ratings

• Successfully resolved complex customer issues

• Received positive feedback from customers and colleagues

• Implemented new strategies to improve customer support
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Q1. Self Intro and experience
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Q1. Where do you see yourself in 5 years?
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Q2. Tell me about yourself.
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Q1. Previous work experience and questions on previous work experience
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Q1. Self introduction and work experience
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Grammar and versant test. Multiple choices questions of grammar

Q1. Self introduction and work experience
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Q2. Handling postpaid customer with high bill
Ans. 
Handling high bill postpaid customers
• Listen to the customer's concerns and empathize with them

• Explain the charges and provide a breakdown of the bill

• Offer solutions such as payment plans or discounts

• Ensure the customer understands their options and is satisfied with the resolution

• Follow up with the customer to ensure their issue has been resolved
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Essay writing and english typing test