Accenture Senior Customer Service Associate Interview Questions and Answers

It was online aptitude test (computer generated)

Q1. How are you doing?
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Q2. Nice and transparent
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Where do you see yourself in 5 years?
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Q6. Tell me about yourself.
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Short-answer questions, story-based questions, and aptitude tests:

The second round was more in-depth and rigorous than the first interview. It involved meeting with different team members, and may have included technical tests, assessments, or task-based simulations.

Q1. Tell me something about yourself?
Ans. 
I am a dedicated and empathetic customer support executive with 5 years of experience in resolving customer issues and providing excellent service.
• 5 years of experience in customer support

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient when dealing with customers
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Q2. Why did you applied for this job?
Ans. 
I applied for this job because of my passion for helping customers and resolving their issues.
• Passion for customer service

• Enjoy problem-solving

• Previous experience in customer support roles
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Q1. As you are from technical background why you want to join a BPO?
Ans. 
I believe my technical background will complement my customer support skills, allowing me to provide more efficient and effective solutions to customers.
• My technical background gives me a strong foundation in problem-solving and analytical skills, which are essential in customer support roles.

• I am passionate about helping people and enjoy interacting with customers, making me well-suited for a customer support role.

• Wor...read more
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Q2. How will handle this situation when a customer is angry and using cuss words?
Ans. 
Stay calm, listen actively, empathize, apologize, offer solutions, and escalate if necessary.
• Remain calm and composed

• Listen actively to the customer's concerns

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to address the customer's issue

• If unable to resolve, escalate the matter to a supervisor
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Q1. Java basics questions
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Q2. Sql basics questions
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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Versant app test which you have to qualify

Q1. Tell us something about yourself?
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I am a team player and enjoy collaborating with colleagues to
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Q2. Our salary is 12k only?? Are you comfortable with that??
Ans. 
I am open to discussing the salary further based on the overall compensation package and benefits offered.
• I am open to discussing the salary further based on the overall compensation package and benefits offered.

• I would like to know more about the benefits, bonuses, and opportunities for growth within the company.

• I believe that salary is just one aspect of the overall compensation package, and I am willing to negotiate...read more
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