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Accenture Customer Support Representative Interview Questions and Answers for Experienced
Updated
27 Dec 2023
1 interview found
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Popular
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Aptitude Test Round
Versant round through app
3
HR Round (1 Question)
- Q1. Hobbies, topic to speak on Add Answer
4
Case Study Round
About previous experience, about projects knowledge
Interview questions from similar companies
I applied via Walk-in and was interviewed before Aug 2021.
2 Interview Rounds
1
One-on-one Round (1 Question)
- Q1. Basic introduction,communication skills are checked if you are bilingual Add Answer
2
HR Round (1 Question)
- Q1. Operations round,process oriented KRA’s may be asked like AHT,Quality score etc Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Interview is easy for those who are experienced
Interview experience
Bad
Difficulty level
Moderate
Duration
More than 8 weeks
Result
No response
I applied via Recruitment Consulltant and was interviewed in Jan 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Useless, senseless & waste of time Add Answer
- Q2. Big waste of time even after a great interview Add Answer
2
Assignment Round
Cleared with ace, got great feedback from everyone
Interview Preparation Tips
Interview preparation tips for other job seekers - Never be dependent on shit firm like TCS, really had a great respect from them but after going through the interview process and listening to feedbacks from people within the organisation. Its nothing but a shit firm consuming people's blood at cheap salary. Nothing but bringing more insult to TATA.
Their HR may normal call you instead of Microsoft meet for final /Opps round instead of Manager without even keeping your resume handy they call you for interview, then reject without reason.
Really wish I would've recorded the conversation.
Their HR may normal call you instead of Microsoft meet for final /Opps round instead of Manager without even keeping your resume handy they call you for interview, then reject without reason.
Really wish I would've recorded the conversation.
Interview experience
Bad
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
HR Round (1 Question)
- Q1. Self introduction Add Answer
2
Aptitude Test Round
Versant test which was taken online
3
Technical Round (1 Question)
- Q1. A round with the ops manager Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Pathetic experience
Interview experience
Good
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Job Portal and was interviewed in Dec 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (1 Question)
- Q1. HR Asked about your experience and your Introduction. Basically they check our communication skills. Add Answer
3
Assignment Round
Email Writing and Aptitute test.
4
One-on-one Round (1 Question)
- Q1. This is a Manager round, He will ask your Introduction and your experience. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be cool and calm be real you will crack this interview.
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Recruitment Consulltant and was interviewed before May 2023.
1 Interview Round
1
HR Round (1 Question)
- Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc. View Answers (1)
Interview experience
Good
Difficulty level
Hard
Duration
4-6 weeks
Result
Selected
I applied via Approached by Company and was interviewed before Feb 2023.
2 Interview Rounds
1
HR Round (3 Questions)
- Q1. Tell me about yourself? View Answers (1)
- Q2. Why do you want to enter BPO sector? View Answers (1)
- Q3. Customer support Add Answer
2
Assignment Round
My self Tarundeep singh. I am born in Jaipur. I have 3 years of experience as sales executive expert. In my family there are four member mother,father and younger brother
Interview Preparation Tips
Interview preparation tips for other job seekers - Customer support and Business to Business
Interview experience
Average
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Sep 2022.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
HR Round (1 Question)
- Q1. HR asked me about my past experiences and desired salary Add Answer
3
Aptitude Test Round
There were number of question in apptitude test based on different case study.
4
One-on-one Round (1 Question)
- Q1. One on one round with operation manager Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Learn more about SAP n Salesforce
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Sep 2023.
2 Interview Rounds
1
Aptitude Test Round
M cat test was there that was tough
2
One-on-one Round (2 Questions)
- Q1. What do you understand to E-commerce View Answers (1)
- Q2. How will you handle the frustrated customer View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - It's really outstanding company you will earn a lots of things from here, Environment is great, people are so coperative and mutual understanding, management is quite good.
Senior Customer Service Representative Interview Questions
Tech Mahindra
Anonymous
posted on 12 Mar 2022
I applied via Walk-in and was interviewed in Feb 2022.
5 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (5 Questions)
- Q1. What are your salary expectations? Add Answer
- Q2. What is your family background? Add Answer
- Q3. Share details of your previous job. Add Answer
- Q4. Why are you looking for a change? Add Answer
- Q5. Tell me about yourself. Add Answer
3
TL Round (1 Question)
- Q1. What do you understand by customer service? How would you handel an irritate customer? Where do you see in 5 years? What was the reason to leage your previous j...read more View Answers (2)
4
Typing Test Round (1 Question)
- Q1. Typing test minimum 40wpm
Dual cuncerrncy on chat and good grammar and accent on calls. Add Answer
5
MANAGR Round (1 Question)
- Q1. Almost same as TL round... Add Answer
Interview Preparation Tips
Topics to prepare for Tech Mahindra Senior Customer Service Representative interview:
It's not a tough one... easy to crack it. 🤟
All the best to all job seekers. 🙌
- Customer Service
- Sales
- chat support
- Handeling customer
- Basic Introduction and typing te
It's not a tough one... easy to crack it. 🤟
All the best to all job seekers. 🙌
Accenture Interview FAQs
How many rounds are there in Accenture Customer Support Representative interview for experienced candidates?
Accenture interview process for experienced candidates usually has 4 rounds. The most common rounds in the Accenture interview process for experienced candidates are Resume Shortlist, Aptitude Test and HR.
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