Y-Axis Overseas Careers "Work Life Balance" Reviews

Employer’s Response

Dear Colleague, Thank you for your feedback. For over 25 years, we have built our reputation as trusted advisors through integrity and ethical practices. We prioritize long-term trust over short-term gains and consistently uphold transparency in all our client engagements. Every service includes proper guidance, documented deliverables, and formal agreements, ensuring clarity and accountability. Our automated processes keep clients informed at every stage. We foster a structured, goal-oriented work approach to enhance productivity and reduce stress. Case assignments are strategically distributed to maintain quality and fairness, with regular reviews for realignment as needed. Employees are supported in planning their routines effectively to maximize efficiency. Continuous feedback is key to professional growth, and we encourage employees to act on it for ongoing improvement. Adherence to organizational policies—such as attendance, punctuality, and break management—is essential for maintaining a high-performance environment. Regular employee connects help address concerns, and we are committed to providing necessary support. Please feel free to reach out to HR for any assistance. We are here to help you succeed.

Employer’s Response

Dear Colleague, Your feedback has been noted, albeit with regret. We say so, because as someone working with us full time, you are fully aware that none of it is right, therefore your year long tenure with us. We do not penalize anyone for not meeting targets. It never happens. We have a rewarding work culture and a very aggressive incentive system. Anyone who met the assigned tasks and targets earned high incentives. We are happy to see our employees take over 50-60% of their salary as incentives. And this transparently driven through technology, leaving no scope for human intervention or bias. You too would have experienced it and/or seen your colleagues take the same. Penalty, if any, is usually for policy violation - excessive tardiness and uninformed absence from work. There is a basic expectation of discipline, professional behaviour and an outcome in the role you have been taken on for. In terms of operational flexibility and Sunday working, we operate seven days a week, allowing employees the autonomy to choose their designated day off. A strict working week is followed ensuring there is a weekly off on the chosen date, promoting a healthy work-life balance. This empowerment extends to selecting when to work and when to take breaks in accordance with our policies. We maintain transparency about our products/services and deliverables with clients as well. We ensure every client is counselled correctly, the deliverables of the service is sent as notes to the client and an invoice and service level agreement is issued for every service. Everything is in black and white. All this through an automated process. Clients are engaged and updated through regular service updates right through the process in keeping with the SLAs. We have earned our position as trusted advisors over the last 25 years and we work hard in ensuring we maintain that trust and do not do anything for short term gains. Integrity is a core value with us and this reiterated to our colleagues working with us regularly on treating our clients and doing our job ethically and with empathy. Again, you too have received many communications on ethics at work, in your time with us. It does appear that you are dissatisfied about your work and are facing difficulties with your work and targets. We encourage you to get in touch with us at hr@y-axis.com and we will help you work through the challenges you are facing through training and by assigning a coach who will work with you on your learning and success. ------------------------------ Thanks & Regards

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team

Employer’s Response

Dear Colleague, Thank you for your feedback. We are delighted to know that your association with us has been both enriching and rewarding. At Y-Axis, we strive to provide meaningful work opportunities paired with comprehensive learning and growth prospects. We also take pride in fostering a healthy work-life balance through a structured workweek that does not require a 7-day schedule or extended working hours. Our workweek model supports flexibility and balance, with autonomy for colleagues to select their designated day off. While we value discipline in areas like punctuality and leave management, our primary expectation remains professional behavior, role ownership, and delivering outcomes aligned with one’s responsibilities. Regarding compensation, our annual increments are benchmarked against market trends, with top performers often receiving increases well above the standard. Many of you may have seen your own growth reflecting this approach. Performance metrics, visible in tools like our CRM Salesforce, ensure transparency in appraisals and rewards. Our culture of meritocracy values achievement, with promotions and recognitions based purely on merit. This approach has empowered high performers to advance into leadership roles, irrespective of gender or other factors. Should you require any clarification or further information, please don’t hesitate to reach out. We’re here to help!

Employer’s Response

Dear Colleague, Thank you for your feedback. We’re delighted to hear that you found commuting to the office convenient. As you know, our offices are strategically located with excellent access to public transport, making them easily reachable. Additionally, our expanding office network offers you the flexibility to choose a location closest to your home. It’s wonderful to know that our incentive structure has resonated with you. Our approach allows employees to earn substantial commissions, with many achieving 50-60% or even up to 100% of their base salaries through incentives. We take pride in fostering a healthy work-life balance. Our structured workweek is designed to support this balance, ensuring we don’t operate on a 7-day schedule or expect extended working hours. While we emphasize punctuality and leave management, we also provide the flexibility for team members to choose their preferred days off. Our expectations are simple -: punctuality, diligence, integrity, and consistent effort toward achieving tasks and targets. To support this, we offer comprehensive training programs, including refresher sessions, and provide constructive feedback to help enhance performance and adherence to policies. We encourage our team members to plan their day, their work and targets that can be achieved daily, with having to work under pressure that comes from lack of focussed and consistent efforts. We understand you faced challenges in planning your work, and we would have been glad to offer additional support, such as refresher training or guidance from a senior mentor to help you succeed. We want to reiterate that we are always mindful of individual circumstances and never pressure anyone to work against their will, particularly during personal or family health challenges or needs. The well-being of our team members is a top priority for us. If there were specific instances where maintaining a work-life balance felt difficult, we would appreciate your feedback. We encourage you to connect with us over a call or email. The HR details are shared with all and there is constant reiteration to bring up any issues/challenges or any support needed to HR. We hope to hear from you, so we can support you.

Employer’s Response

Thank you for sharing your feedback with us. We're glad to hear that you’ve had a positive experience and appreciate your recognition of our efforts to create a supportive and balanced work environment. At Y-Axis, we are committed to fostering a culture that encourages growth, innovation, and teamwork. Your feedback is invaluable as we strive to continuously improve and maintain a workplace where everyone can thrive. If you have any further suggestions or insights, we’d love to hear from you. Thank you for being a part of our team! Warm Regards, Y-Axis HR Team